ICT Service Desk Technician Grade 4 (03.046(2026))

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: ICT Service Desk Technician
Reference No: 03.046(2026)
Department / Directorate: Info Comm Technology Directorate
Reports to: ICT Service Desk Manager or Deputy
Tallaght University Hospital (TUH) is an exciting and dynamic place to work. The team at the Hospital are in the midst of implementing a new hospitalstrategythat has already delivered on the opening of a new renal unit day surgery centre step down facility in the community and the start of building works on a new ICU extension. It is an exciting time to join the TUH team and one of Irelands main teaching hospitals with so many plans to enhance patient care. The Hospital believes in investing in their team and offers excellent education and research opportunities.

TUH is one of Irelands largest acute teaching hospitals adult psychiatric and age-related healthcare on one site. The Hospital has 450 adult beds with over 3500 people on staff and more than 50 different nationalities represented. The Hospital is a provider of local regional and national specialties. It is also a national urology centre the second largest provider of dialysis services in the country a regional orthopaedic trauma centre and a designated trauma unit.

TUH is one of the two main academic teaching hospitals of Trinity College Dublin - specialising in the training and professional development of staff in areas such as medicine nursing health and social care professionals emergency medicine and surgery amongst many others. TUH is part of the Dublin Midlands Hospital Group which serves a population of over 1.2 million across seven counties.

TUH Vision and Values
The vision of the Hospital is People Caring for People to Live Better Lives through excellent health outcomes supported by evidenced based practice positive patient and staff experience in an empowering and caring environment. A culture of innovation and quality improvement in everything we do.
Our TUH CARE values for patients their families our community and staff are:

Collaborate together and with our academic and care partners
Achieve our goals positive outcomes and wellbeing
Respect for patients each other and our environment
Equity for patients and staff

At TUH we view our staff as our most valuable asset and every member of the Team is valued equally. We recognise that a skilled satisfied and motivated workforce is a prerequisite to high quality care.

A full overview of TUH is available on us

purpose of the role:
The ICT Service Desk Technician Grade IV will be responsible for providing professional technical support to on and offsite TUH Staff and other key duties and responsibilities as outlined in the overview of the role.

overview of role:
Key Duties and Responsibilities:

Communicate effectively with business clients as a peer within ICT teams as appropriate.
Provide a central point of contact for all service requests ensuring that all requests are dealt with in a timely & effective manner in line with agreed levels of service.
Ensure that request are logged monitored and re-assigned to the ICT department as appropriate.
Assist in the maintenance and ongoing asset management of ICT equipment utilising the Service Desks Service Management System
Manage customer relationships and general communication with customers on behalf of all ICT Service Desk
Responsible for providing initial 1st line diagnosis of technical problems and resolve where possible.
Assist with the administration of procurement of goods and services on behalf of ICT functions.
Responsible for administrative and user account management tasks
Assist in developing and maintaining procedures and processes in line with Industry standard best practice.
Participate in ICT on call Rota
Objectives are identified with the ICT Service Desk Manager/Deputy. The objectives and appropriate timescales are agreed the post holder then works as part of a team to achieve them.
Direct reporting on both an informal and formal basis to the ICT Service Desk Manager and Deputy ICT Service Desk Manager to update on Customer Service status problems incidents or opportunities.
Member of ICT Service Desk Team with joint team responsibility for the cohesive and cooperative performance of this team.
As Service Desk Analyst there will be significant levels of communication with team members and all other areas of ICT. This will also involve communicating to all users of ICT Services within Tallaght Hospital
Attend staff meetings (where appropriate) range from weekly (group) review through to annual.
Installation replacement and transfer of ICT equipment
Other duties that may be assigned from time to time.

Qualifications & Experience required
Must have:

Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher ordinary applied or vocational programmes) or equivalent

Have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher i.e. Fetac Level 5

Have satisfactory relevant experience which encompasses demonstrable equivalent skills

And

2 years relevant experience
Experience troubleshooting Hardware and Software faults
Fluent command and understanding of the English language to include spoken and written word.

Desirable:

ICT Qualification
Excellent customer service skills.
Experience troubleshooting hardware and software
Degree in ICT Management
Demonstrate a track record in the provision of ICT Services Desk Services
Hands-on experience with Mobile Device Management (MDM) systems
Proficiency in Active Directory (AD) administration and support
Ability to perform and complete IT audits accurately and efficiently
Experience working with desktops IGEL devices and laptops including upgrading systems to Windows 11
Familiarity with security and endpoint management tools such as McAfee Forcepoint and FireEye
Strong troubleshooting skills for printers including maintenance and toner replacement
Experience in hardware lifecycle management including replacement and decommissioning of PCs laptops monitors keyboards and mice
Experience using LANDesk for ticket management including queue monitoring updating tickets and resolving incidents through to completion

Reward & Recognition

Remuneration is in accordance with the Department of Health Consolidated Salary Scales grade code 0558.
The appointment is permanent and pensionable.

The annual leave entitlement is 27 working days per year. The leave year runs from 1st April to the 31st of March each year.

Normal working hours are 35 worked over 7 days. Your contracted hours of work are liable to change between the hours of 8 am to 8 pm over 7 days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement.

Application process
Applications can be submitted on-line at by completing the application form and attaching your CV. Candidates should be aware that when applying for a post through the On-Line Application System (Candidate Manager) they will receive an automated replying acknowledging receipt of their application. Should you for any reason not receive this automated acknowledgement you should notify the Human Resources Department before the closing date otherwise your application will not be considered. All candidates should note that in order to maintain a timely process the closing date and time for receipt of applications will be strictly adhered to.
Informal Enquiries to: Mr. Joe Dillon ICT Deputy Service Desk Manager
email :
Closing Date: Before close of business on: 16/04/26

Required Experience:

Job Title: ICT Service Desk TechnicianReference No: 03.046(2026)Department / Directorate: Info Comm Technology Directorate Reports to: ICT Service Desk Manager or DeputyTallaght University Hospital (TUH) is an exciting and dynamic place to work. The team at the Hospital are in the midst of implement...

Collaborate together and with our academic and care partners
Achieve our goals positive outcomes and wellbeing
Respect for patients each other and our environment
Equity for patients and staff

Communicate effectively with business clients as a peer within ICT teams as appropriate.
Provide a central point of contact for all service requests ensuring that all requests are dealt with in a timely & effective manner in line with agreed levels of service.
Ensure that request are logged monitored and re-assigned to the ICT department as appropriate.
Assist in the maintenance and ongoing asset management of ICT equipment utilising the Service Desks Service Management System
Manage customer relationships and general communication with customers on behalf of all ICT Service Desk
Responsible for providing initial 1st line diagnosis of technical problems and resolve where possible.
Assist with the administration of procurement of goods and services on behalf of ICT functions.
Responsible for administrative and user account management tasks
Assist in developing and maintaining procedures and processes in line with Industry standard best practice.
Participate in ICT on call Rota
Objectives are identified with the ICT Service Desk Manager/Deputy. The objectives and appropriate timescales are agreed the post holder then works as part of a team to achieve them.
Direct reporting on both an informal and formal basis to the ICT Service Desk Manager and Deputy ICT Service Desk Manager to update on Customer Service status problems incidents or opportunities.
Member of ICT Service Desk Team with joint team responsibility for the cohesive and cooperative performance of this team.
As Service Desk Analyst there will be significant levels of communication with team members and all other areas of ICT. This will also involve communicating to all users of ICT Services within Tallaght Hospital
Attend staff meetings (where appropriate) range from weekly (group) review through to annual.
Installation replacement and transfer of ICT equipment
Other duties that may be assigned from time to time.

Qualifications & Experience required
Must have:

Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher ordinary applied or vocational programmes) or equivalent

Have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher i.e. Fetac Level 5

Have satisfactory relevant experience which encompasses demonstrable equivalent skills

And

2 years relevant experience
Experience troubleshooting Hardware and Software faults
Fluent command and understanding of the English language to include spoken and written word.

Desirable:

ICT Qualification
Excellent customer service skills.
Experience troubleshooting hardware and software
Degree in ICT Management
Demonstrate a track record in the provision of ICT Services Desk Services
Hands-on experience with Mobile Device Management (MDM) systems
Proficiency in Active Directory (AD) administration and support
Ability to perform and complete IT audits accurately and efficiently
Experience working with desktops IGEL devices and laptops including upgrading systems to Windows 11
Familiarity with security and endpoint management tools such as McAfee Forcepoint and FireEye
Strong troubleshooting skills for printers including maintenance and toner replacement
Experience in hardware lifecycle management including replacement and decommissioning of PCs laptops monitors keyboards and mice
Experience using LANDesk for ticket management including queue monitoring updating tickets and resolving incidents through to completion

Reward & Recognition

Remuneration is in accordance with the Department of Health Consolidated Salary Scales grade code 0558.
The appointment is permanent and pensionable.

The annual leave entitlement is 27 working days per year. The leave year runs from 1st April to the 31st of March each year.

Normal working hours are 35 worked over 7 days. Your contracted hours of work are liable to change between the hours of 8 am to 8 pm over 7 days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement.