Sr. Coordinator (12 Month Secondment)

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

Youll be joining the Mobile Advice Operations team as a Senior Coordinator where youll play a key role in supporting the departments administrative activities and ensuring smooth day-to-day this role youll validate outstanding Home Power Plan (HPP) document packages complete pre-approval letters for Mortgage Advisors track repatriation information for the Mortgage Options Support (MOS) team and refer declined mortgages to the appropriate MOS representative. Youll also perform ad-hoc tasks such as MA EDR Compliance testing and are responsible for preparing daily weekly and monthly reports. Your proactive approach will help identify opportunities for process improvements and contribute to the ongoing success of the team.

At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How youll succeed

• Administrative Excellence Validate outstanding HPP document packages and report discrepancies on a weekly and monthly basis. Prepare and send pre-approval letters to Mortgage Advisors within service level agreements and produce regular reports. Track repatriation information sent to the Mortgage Options mailbox and coordinate validation. Record and send declined mortgage details to the assigned MOS and upload the Daily Decline Report on SharePoint for the MOS team. Grant SharePoint access to users as required maintain trackers for accurate reporting and carry out EDR testing on selected samples.

• Collaboration and Training Work independently or collaboratively with team members and assist in training colleagues to support administrative functions.

• Effective Communication Demonstrate strong interpersonal and communication skills including active listening clear and concise messaging and timely responses to mailbox queries.

• Process Improvement Proactively identify and recommend process enhancements to increase productivity and efficiency collaborating with senior team members to implement best practices.

Who you are

• You have strong technical skills. Youre proficient with CIBC applications such as ECIF COINS/CLASS and mMortgage as well as Microsoft products like Word Excel (including pivots and formulas) and Outlook.

• You know mortgages. You have working knowledge of the mortgage process and the compliance requirements associated with it.

• You thrive under pressure. Youre able to prioritize multitask and maintain a high level of accuracy and productivity while meeting deadlines in a fast-paced environment.

• Youre detail oriented. Your strong time management and organizational skills along with your critical thinking abilities help you notice important details and make informed decisions.

• Youre a collaborator. You work well independently and as part of a team building constructive partnerships to achieve shared goals.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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