Customer Support Specialist Sales Technology

Who We ArePrice Industries Limited North Americas leading manufacturer and distributor of air distribution products (). The founding principles of Price have never changed business integrity first-class service innovation and a commitment to people. Our dependable quality reliable delivery and knowledgeable follow-up service have made Price a market leader in supplying air distribution critical controls and noise control more than 60 years Price remains a privately held family company with a deep heritage and commitment to innovation and service. Our long-standing vision values and the Price way of doing business are the cornerstones of our are a dynamic progressive and innovative organization looking for new talent in our growing Winnipeg manufacturing facility. If you thrive on new challenges and working in a friendly team-driven environment you should consider the following You Can ExpectHealth and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental emotional and financial well-beingPocketPills You and your family will have free access to Canadas first Digital Pharmacy PocketPills enables you to call text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year this includes Fitness related part of our Goals Rewards Improvement and Teamwork program qualifying teams can enjoy a monthly and Professional Development - We are committed to helping you reach your potential through training and Involvement - Generously supporting health charities youth and education opportunities is our passion and youre invited to be a part of convenient Price Café offers free Tea and to: Sales Technology Leadership TeamYou will play a vital role in ensuring the seamless operation and continuous improvement of our web-based Sales Portal supporting external users. This position focuses on day-to-day monitoring service requests and incident resolution while supporting various operational areas across the company. The ideal candidate brings strong application knowledge troubleshooting expertise and process analysis successful candidates responsibilities will include:Provide application support for the companys Sales Portal and other applications including:Data maintenanceUser account administrationDaily monitoringIncident managementRequest fulfillmentRoot cause analysisEnsure compliance with internal and external security standards by:Following policies and proceduresPerforming periodic reportingConduct functional testing and maintain documentation to support new solution readinessSupport continuous improvement by:Assisting developers and analysts with enhancementsTriaging tickets and collaborating with Product Leads and Customer Success teamsMaintain and update knowledge base articles and work instructionsCommunicate effectively with supported business areasThe ideal candidate for this position will have:3 to 5 years of application support experience in a SaaS user-software or manufacturing environmentPost-secondary education in Computer Science Information Systems or equivalentTechnical SkillsStrong knowledge of large-scale SaaS platformsExperience with troubleshooting methodologies and root cause analysisWorking knowledge of:Programming languagesRelational databasesSharePoint Progress and SQLProficiency in Microsoft OfficeAssetsExperience with Azure DevOpsITIL CertificationKnowledge of financial/accounting processes in manufacturingExperience creating technical documentation and training materialsCore CompetenciesStrong customer service mindsetExcellent verbal and written communication skillsAbility to prioritize in a fast-paced environmentHigh attention to detail and accuracySelf-motivated with the ability to work independently and collaborativelyShould this excellent opportunity interest you please submit your resume including salary Industries Limited hires on the basis of merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates including all genders Indigenous peoples persons with disabilities members of visible minorities individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodations throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability please contact us We appreciate the interest shown by all applicants however only those being considered for an interview will be contacted.