Clinic Services Coordinator – UI Health Care Holiday Road Urgent CareOccupational Health 100

The University of Iowa Community Clinics (UICC) is seeking a patient focused Clinical Services Coordinator to support our Holiday Road Urgent Care and Occupational Health Clinics. This position will provide operational oversight to assure effective and efficient delivery of health care for multiple clinic sites. Oversees and assist with front desk duties. Assures compliance with policies guidelines and expectations for frontline staff. This position will assign daily work of staff based on department needs. Problem solve and resolves issues that may arise. Serves as a mentor coach role model and service excellence ambassador for staff co-workers patients and visitors. Manages the frontline at multiple sites with multiple staff. This position will be the main point of contact for new provider associations and builds along with daily template maintenance.

Position Responsibilities:

Provide Support Services to Clinical and Non-clinical Departments

Develop analyze and maintain standards of excellence for patient registration scheduling and check-in/check-out process within the department.

Coordinate and facilitate the flow of patient access activities of a department and/or clinic.

Supervise the delivery of services such as health information clinic scheduling and operations etc.

Ensure tasks goals compliances and patient/customer satisfaction expectations are complete by the assigned deadline.

Provide front desk coverage as needed including scheduling patient appointments checking in patients maintaining inbaskets bump lists etc.

Attend leadership and staff meetings. Provide updates to clinical personnel when appropriate.

Oversee and investigate complex frontline issues.

Analyze data and recommend opportunities for improvement.

Serves as the point of contact for new provider associations and template builds.

Maintain daily template maintenance address any template build issues and provide recommendations for enhancements.

May perform other duties as assigned.

Communicate/Collaborate with Internal and External Constituents

Work with departmental administrator nurse manager physicians peers co-workers or others in the clinic to enhance patient experience and delivery of services.

Provide continuous feedback implement strategies and recommendations to management on means to achieve goals and resolve service issues.

Address concerns promptly regarding the frontline. Escalate issues to leadership as needed.

Collaborate with clinical faculty and management regarding proposed scheduling or frontline guideline changes.

Practice and promote positive peer and patient relations.

Develop Programs Policies Practices that Enhance Patient/Staff Environment

Provide recommendations to department leadership on policies and procedures to improve patient care and utilization of clinic resources.

Assist and/or lead development and implementation of policies and practices to improve services for subsection or unit.

Develop new and current staff through training to improve frontline operations.

Human Resources Management

Provide administrative supervision of frontline staff including developing and managing performance.

Provide direction assignments feedback coaching and counseling of staff to assure outcomes are achieved.

Develop scripting and provide coaching to staff members regarding service excellence behaviors.

Active participant in the recruitment of new staff.

Financial Management

May make budget recommendations and manage expenses. Works with Patient Financial Services regarding the management of Pre-Access Financial Counseling or billing related activities.

May analyze monitor and report financial data.

May assist with preparation of the budget.

May initiate or approve fiscal transactions.

Customer Support Function

Knowledge of the major responsibilities accountabilities and overall organization of the customer support function or department; ability to properly support customer inquiries and bring problems to a timely resolution.

Customer Interaction

Knowledge of and ability to utilize practices tools and techniques for communicating with a customer.

Effective Communications

Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Performance Management

Ability to apply organizations performance management system practices and tools to developing and improving individual team and organizational performance.

WE CARE CORE Values

Welcoming - We strive for an environment where everyone has a voice that is heard that promotes the dignity of our patients trainees and employees and allows all to thrive in their health work research and education.

Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare education and research.

Collaboration - We encourage collaboration with healthcare systems providers and communities across Iowa and the region as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.

Accountability - We behave ethically act with fairness and integrity take responsibility for our own actions and respond when errors in behavior or judgment occur.

Respect - We create an environment where every individual feels safe valued and respected supporting the well-being and success of all members of our community.

Empowerment - We commit to fair access to research health care and education for our community and opportunities for personal and professional growth for our staff and learners.

Department Summary:

University of Iowa Community Clinics (UICC) provides comprehensive care to the Iowa City community and beyond. Community clinics including Quick Cares and Urgent Care in the Muscatine Riverside and Iowa City corridor UICC is home to providers and staff that provide comprehensive care outside of the hospital setting and give the community a sense of care whenever they need it most.

Percent of Time: 100%

Schedule: Work hours vary Monday through Friday between 7:30 AM - 5:00 PM.

Location: Iowa City IA; Coralville IA (and surrounding clinics/locations based on clinic needs)

Pay Grade: 4A

Salary: Highlights:

• Regular salaried position located in Iowa City IA; Coralville IA (or surrounding cities based on clinical need/hours)
• Fringe benefit package including paid vacation; sick leave; health dental life and disability insurance options; and generous employer contributions into retirement plans.
• The University of Iowa offers a generous benefits package including a double retirement match paid vacation as well as paid sick leave. Complete information regarding the full benefits package may be viewed at: Required