Guest Relations Supervisor
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
BOSTON HARBOR HOTEL
POSITION DESCRIPTION
Position Title: | Guest Relations Supervisor | Department: | Front Office |
Reports to: | Director of Front Office Operations | FLSA Designation: | NON-EXEMPT |
JOB SUMMARY
The Guest Relations Supervisor is responsible for overseeing the Valet parking Door concierge and front desk operations to deliver exceptional guest experiences. This role ensures seamless coordination between these guest-facing departments to provide a warm welcome efficient service and memorable stay for all visitors.
CANDIDATE PROFILE
Education:
Bachelors degree preferably specializing in Hospitality Business Administration and or related major or equivalent experience is preferred.
Experience:
Must have at least one (1) or more years of related guest experience with experience in Hospitality preferred.
KEY RESPONSIBILITIES:
The primary responsibilities for the Guest Relations Supervisor include but are not limited to:
Parking Operations
- Supervise valet parking staff and ensure smooth vehicle handling processes.
- Monitor parking lot capacity and implement strategies for efficient space utilization.
- Oversee parking fee collection and reconciliation processes.
Concierge Services
- Supervise the concierge team in providing personalized assistance to guests.
- Ensure prompt and courteous responses to guest inquiries and requests.
- Coordinate with local vendors for tours transportation dining reservations etc.
- Maintain up-to-date knowledge of local attractions events and activities.
Front Desk Support
- Assist the front desk team during peak hours or staff shortages.
- Handle guest check-in/check-out processes as needed.
- Respond to and resolve guest complaints or issues escalated from the front desk.
- Collaborate with housekeeping for room allocation and readiness.
- Work as a rooms coordinator to ensure rooms are blocked according to their preferences.
Team Management
- Ensure adherence to hotel and Forbes standards policies and procedures across teams.
- Foster a culture of exceptional customer service and teamwork.
Administrative Duties
- Prepare operational reports and analyze key metrics (e.g. parking revenue concierge utilization)
- Implement process improvements to enhance efficiency and guest satisfaction.
- Ensure compliance with safety security and regulatory requirements.
JOB QUALIFICATIONS
In addition to performance of key responsibilities this position may be required to possess a combination of the following skills and experiences:
- Experience in property management software such as OPERA is preferred.
- Strong organizational and analytical skills along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Demonstrated ability to work cohesively with a team.
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
- Must be self-directed motivated and demonstrate exceptional customer service and interpersonal skills.
- Ability to communicate effectively in the English language both verbally and in writing. A second language is desirable.
- Must have experience in all Microsoft Office suite products.
The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race color national origin gender (including pregnancy) age religion disability sexual orientation or veteran status or any other status or characteristic protected by law.
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.
Required Experience:
Manager
About Company
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