Customer Service Technician Delivery Full Time Days
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Job Location:
Mason City, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Employment Type:
Full timeShift:
Day ShiftDescription:
Position Purpose:
The Customer Service Technician delivers sets up teaches use and safety and maintains home medical equipment.
What you will do:
Schedules deliveries with customers and makes phone calls prior to delivery.
Prepares equipment/supplies for delivery toclientby making sure it is complete and in safe and proper working order prior to leaving warehouse and home.
Delivers equipment/supplies to clients place of residence and in-house sets up equipmentand teaches useaccording to MercyOne North IowaHomeMedical Equipmentspolicy manufacturers instructions and provides exceptional service.
Communicates to client pertinent MercyOne Home Medical Equipmentservices and billing information.
Completes all documentation (such as sales orders equipment checklist) andsubmitswithin 24 hours of delivery.Enters PHI data into the HME software creates sales orderobtainssignatureanddocumentspatient notes.
Instructsobservesand documents client/family return demonstrations on the correct and safe use of equipment.
Maintains company vehicle to be clean and in good working order.Maintains clean and dirty areas invehicle.Documentsvehicle maintenance.
Assistswith inventory management recording inventory levels re-stocking cleaning equipmentassistingwith preventative maintenance and repair activities.
Hours/Schedule:
M-F 8-4:30 with rotating on-call for evenings/weekends/holidays. On-call is every 2-3rd week. Ability to lift up to 75 lbs.
Minimum Qualifications:
Education:
High School diploma or GED
Experience:
Previoushome care and/or delivery experience preferred.
A minimum ofone yearrecent general work experiencerequired.
Durable Medical Equipment knowledge
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
IC
Key Skills
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
