Global Onboarding Experience Advisor

Requisition ID: 254750

Thanks for your interest in ScotiaGBS the best campus in Bogota.

Join a purpose driven winning team committed to results in an inclusive and high-performing environment.

Purpose

Responsible for supporting the coordination and administration of recruitment and onboarding activities performing initial screening distributing offer letters etc. This role also provides support for escalated inquiries from Intake & Advisory for recruitment issues.
Contributes to the overall success of the HR Services Operations team ensuring specific individual goals plans and initiatives are executed / delivered in support of the teams business strategies and objectives.
Ensure all activities conducted are in compliance with governing regulations internal policies and procedures.

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.

Collaborates with the Recruitment Delivery teams in supporting the coordination and administration of recruitment and onboarding activities.

Administers offer letters employment contracts and onboarding packages to new hires and maintain documents for new hires.

Coordinates the scheduling of orientation sessions and tracks orientation attendance.

Ensures all employment-related documents such as offer letters employment contracts reference checks etc. are completed and received in a timely and accurate manner.

Supports new hires by providing guidance and directing them to available resources etc.

Seek opportunities to improve operational effectiveness and propose recommendations to Managers Data Management.

Provides support for escalated inquiries or concerns on matters related to position management and employee lifecycle events.

Run regular daily/weekly reports to assess performance against standard procedures and SLAs.

Ensure data accuracy and integrity of employee records and position management changes through established internal control mechanisms.

Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.

Champions a high-performance environment and contributes to an inclusive work environment.

Reporting Relationships (Job Titles only)
Primary Manager:
(include secondary Manager if applicable) Manager Global Onboarding Experience
Direct Reports: N/A
Shared Reports (solid/dotted if applicable): N/A

Dimensions

Coordinates and administers recruitment and onboarding activities
Responsible for meeting establishes SLAs
Ensures business continuity for accountabilities under purview ensuring coverage 5 days/week in assigned schedule

Education / Experience / Other Information

At least 6 months of experience in Customer Service
Technical/Technological degree or undergraduate in Business Administration Human Resources or similar.
Knowledge and proficiency in Microsoft Office Suite i.e. Microsoft Outlook Microsoft Word PowerPoint and Excel to enable the incumbent to professionally accurately and efficiently produce Word documents and presentations as required by the Leadership team.
Excellent interpersonal skills: Represents the department as the first contact for visitors staff and vendors. Must maintain strong relationships with Leadership Team handle confidential matters discretely and remain calm under pressure.
Excellent verbal and written communication skills: Must be able to effectively direct incoming calls from multiple sources and take detailed messages where appropriate. Must be able to correct spelling/grammar/vocabulary on outgoing material and complete and distribute accurate minutes for business meetings attended.
Task and results-oriented self-motivated and highly organized: must effectively and efficiently multi-task to handle high volumes of work under strict deadlines prioritizing the workload as required. Able to demonstrate flexibility with working outside normal schedule as required to meet business needs.
Customer focused: use interpersonal listening communication and negotiating skills to deal with staff at all levels including clerical supervisory/management senior management within the HR services Operations sites other key internal partners and third-party vendors.
Good time-management skills: able to work on multiple assignments and be adaptable to changing.

Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive positive work environment and competitive benefits.

At ScotiaGBS we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however only those candidates who are selected for an interview will be contacted.