ServiceNow Administrator II Information Technology
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At Childrens the regions only full-service pediatric healthcare center our people make us the very best for kids. Come cultivate your passion purpose and professional development in an environment of excellence and inclusion where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces including the cutting-edge Hubbard Center for Children. Join our highly engaged caring teamand join us in providing brighter healthier tomorrows for the children we serve.
Childrens is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
A Brief Overview
The ServiceNow Administrator II is responsible for the administration configuration governance and continuous improvement of the ServiceNow platform within a healthcare environment. This role ensures the platform effectively supports clinical operational and administrative teams while maintaining high standards for system reliability security compliance and data integrity. This role will work in collaboration with the ServiceNow Administrator I to maintain the ServiceNow environment. Given the mission-critical nature of healthcare operations the ServiceNow Administrator plays a key role in supporting service management processes that directly impact patient care regulatory compliance and organizational efficiency.
Essential Functions
- Administer and maintain the ServiceNow platform including user access role-based security and group management
- Configure and support ITSM modules including Incident Problem Change Request Knowledge Service Catalog and CMDB
- Design and maintain workflows business rules client scripts UI policies and automation
- Oversee platform upgrades patches and enhancements to ensure minimal disruption to clinical operations
- Oversee platform upgrades patches and enhancements to ensure minimal disruption to clinical operations
- Ensure ITSM processes align with ITIL best practices and healthcare operational requirements
- Monitor SLAs and system performance to support timely resolution of clinical and non-clinical issues
- Partner with service desk infrastructure applications and clinical informatics teams to optimize workflows
- Develop dashboards and reporting to provide visibility into service performance compliance metrics and operational trends
- Maintain strict adherence to HIPAA HITECH and organizational data protection standards
- Ensure proper handling of Protected Health Information (PHI) within the platform
- Maintain audit trails change documentation and access controls to support regulatory compliance
- Establish and enforce platform governance standards and development best practices
- Participate in internal and external audit activities as needed
- Identify and implement automation opportunities to improve efficiency and reduce manual effort
- Lead platform optimization initiatives to enhance user experience and system performance
- Provide recommendations for process improvements that support patient safety and operational excellence
- Maintain comprehensive technical documentation
Education Qualifications - Bachelors Degree Bachelors degree in Information Technology Computer Science Healthcare Informatics or related field (or equivalent experience) Preferred
Experience Qualifications
- 3 years 3 years of hands-on experience administering ServiceNow Required
- 1-3 years Experience working in a hospital health system or regulated healthcare environment Preferred
- 1 year Experience supporting CMDB governance and discovery Preferred
- 1 year Familiarity with healthcare systems such as EHR platforms (e.g. Epic Oracle) Preferred
Skills and Abilities
- Strong understanding of ITSM processes and ITIL framework (High proficiency)
- Experience configuring workflows business rules client scripts and Service Catalog items (High proficiency)
- Working knowledge of JavaScript and integrations (REST/SOAP APIs) (Medium proficiency)
- Strong analytical problem-solving and documentation skills (Medium proficiency)
- Ability to prioritize in a fast-paced high-impact healthcare environment (Medium proficiency)
Licenses and Certifications
- ServiceNow Certified System Administrator (CSA) Required
- Additional certifications such as Certified Application Developer (CAD) or ITIL Foundation Preferred
Childrens is the very best for kids and the very best for your career! At Childrens we put YOU first so together we can improve the life of every child!
Required Experience:
Unclear Seniority
Key Skills
About Company
Children’s Nebraska is the only full-service pediatric hospital in the state, providing expert, compassionate care across more than 50 specialties. We are dedicated to improving children's lives through advanced treatment, research, and advocacy.
