Head of HR Operations & Services APAC
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy lifes unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical products and services that keep pushing hearing care forward and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore opportunities to grow and make positive change on people lives through your work this is the place for you.
Head of HR Operations & Services APAC
This position is part of Sonovas Global HR Operations Management Team and is responsible for leading and continuously improve the Regional HR Operations Unit which includes the delivery of HR Services and the oversight and development of the Regional HR Service Teams. Additionally actively participate and support the the Global HR Operations growth and expansion strategies within the region
The Head HR Shared Services - APAC focuses on delivering exceptional customer experience while ensuring te right levels of efficiency.
More about the role:
- Lead and manage a team of HR Professionals responsible for delivering HR Services across the region following the defined strategy objectives and agreements.
- Monitors reviews and reports on Regional HR Operations overall KPIs and SLAs within the region.
- Establishes and proactively manages customer relationships including handling customer expectations and seeking feedback.
- Drives partnership with Regional HR BPs Local HR and HR COEs to collectively develop and improve the HR Service Delivery to our customers.
- Oversees and drives the development of the Regional HR Operations Services team leading to a high-performance customer-centric culture.
- Identifies recommends and if applicable owns continuous business process improvement of Regional HR Operations.
More about you:
- University degree in business administration HR engineering or related field
- International work experience with at least 8 years managing a range of HR services to a large dispersed employee population and experience in HR systems and data management.
- Has deep content knowledge in the areas of program management process transformation service level measurement and management quality and knowledge management.
- Ability to maintain discretion and confidentiality at all times
- Ability to adapt to changing circumstances and prioritize tasks based on shifting business needs
- Exceptional interpersonal skills business acumen critical evaluation ethical practice and communication skills
- Effective leadership skills that can energize multi-disciplined work teams to respond to business needs
- Strong analytical conceptual and problem-solving skills with experience in organizing planning and executing large projects
- Professional in English verbally & writing any other language beneficial
- Highly proficient with HR systems HR Analytics Service Management Delivery and Workflow Platforms Excellent MS Office skills
More about what we offer:
As one of the worlds leading hearing care providers headquartered in Switzerland were committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development and there are exceptional growth opportunities with individual development plans.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment regardless of a candidates ethnic or national origin religion sexual orientation or marital status gender genetic identity age disability or any other legally protected status.
Required Experience:
Director
Key Skills
About Company
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From hearing aids to cochlear implants to wireless communication, we are committed to offering the most c ... View more
