Associate Systems Administrator
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Job Summary
Associate Systems Administrator- Onsite Marlow UK
Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence - and questions into answers.
If youre looking for a dynamic fulfilling career with flexibility and a world-class employee experience youll find it here. Were recognized around the world for our inclusive meaningful culture and innovative technologies by organizations like Fast Company Forbes Newsweek and more.
About the job
The Regional Onsite Support (ROS) role provides handson onsite IT support to employees across designated offices within the region. Acting as the local face of IT the role focuses on supporting physical employee technologies office IT environments and local services while working closely with central service desks and specialist IT teams.
The ROS role is essential in delivering a highquality employee experience ensuring technology is available functional and supported where physical presence is required. Youll be working with a team of 10 experienced and friendly IT Administrators across the UK Sweden Denmark Norway South Africa UAE and Turkey. We form part of a wider EMEA team and work closely with other divisions of CIS globally.
As a Associate Systems Administrator you will:
Onsite IT Support
- Provide inperson support for employee technologies includinglaptops desktops monitors peripherals mobile devices and accessories
- Performhandson troubleshooting device diagnostics break/fix repairs and equipment swaps
- Supportmeeting rooms audiovisual equipment training rooms and local events including setup and fault resolution
Service Management & Ticket Handling
- Manage incidents and requests routed to Regional Onsite Support assignment groups
- Update and maintain tickets accurately in ServiceNow ensuring clear communication and timely resolution
- Work collaboratively withTier 1 Tier 2 and other IT service towersto resolve issues efficiently and avoid unnecessary ticket escalation
Hardware Lifecycle & Asset Management
- Supportnew starter onboarding and leaver offboardingfrom a hardware perspective
- Manage hardware stock levels replacements and outofwarranty devices
- Ensureasset records are accuratewithin asset management and CMDB systems
- Coordinatedevice recycling disposal or donationin line with company policy
Procurement & Local Supplier Coordination
- Support procurement activities includingpurchase requests purchase orders and invoice handling
- Liaise with local and regional suppliers for hardware mobile services printing and AV equipment
- Assist with tracking local IT costs and supporting budget adherence where required
Compliance Standards & Collaboration
- Followcompany IT standards security policies and processes
- Participate in audits documentation updates and process improvements as required
- Attend regional and global ROS meetings and provide crossregional support during absence or peak periods
- Ensure all applicable security policies and processes are followed to support the organizations secure software development goals.
- Embrace curiosity passion authenticity and accountability. These are our values and influence everything we do.
Required qualifications
- Typically requires experience with interactive network environment and one or more client/server operating systems required. User support customer support or training experience preferred.
- Bachelors degree in a quantitative field preferably in Computer Science or a related discipline.
- Excellent communication and customer service skills with the ability to engage confidently with nontechnical users in a facetoface environment
- A practical problemsolving mindset able to assess issues logically and take effective onsite action
- Strong ownership and accountability seeing tasks through to completion and proactively following up on outstanding actions
- Good organisational and timemanagement skills capable of managing multiple requests and priorities in a busy servicedriven role
- Flexibility and adaptability with a willingness to respond to changing priorities urgent issues and occasional event or officebased support
- Collaborative working style able to work effectively with colleagues across IT service towers suppliers and regional teams
- Attention to detail particularly when updating systems managing assets and following defined processes
- A professional reliable and approachable manner acting as a trusted local representative of IT
- A continuous learning attitude open to developing new skills tools and knowledge as technologies and services evolve
- Proof of right to work in UK is required to be considered for the role
- Equivalent combination of related education training and experience may be considered in place of the above qualifications.
Additional competencies knowledge and skills
- Inspiring Excellence: Driving high standards; tenaciously working to meet or exceed challenging goals; defining success by goal achievement and continuous improvement.
- Quality Orientation: Accomplishing tasks by considering all areas involved no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
- Technical/Professional Knowledge &Skills: Having achieved a satisfactory level of technical functional and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.
You are welcome here.
At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Additional Information:
SAS only sends emails from verified email addresses and never asks for sensitive personal information or money. If you have any doubts about the authenticity of any type of communication from or on behalf of SAS please contact
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About Company
Scandinavian Airlines, usually known as SAS, is the flag carrier of Denmark, Norway and Sweden. SAS is an abbreviation of the company's full name, Scandinavian Airlines System or legally Scandinavian Airlines System Denmark-Norway-Sweden.
