Account Manager

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

Essential Job Functions

• Serve as the primary point of contact for assigned Manufacturer Representatives building strong working relationships and ensuring a consistent highquality experience.
• Prepare and deliver accurate product quotations including pricing terms of sale lead times and delivery commitments.
• Process purchase orders and enter sales orders with a high degree of accuracy ensuring compliance with pricing credit and operational requirements.
• Respond promptly and professionally to customer and internal inquiries via phone email and other channels regarding inventory availability pricing promotions order status shipment details and delivery dates.
• Coordinate return authorizations reshipments and credits when required partnering with internal teams and external vendors to ensure timely resolution.
• Resolve complex customer issues by identifying root causes and applying sound judgment creativity and tact to achieve positive outcomes within company policy.
• Maintain strict confidentiality of customer pricing margin and cost information.
• Submit credit requests and partner with the Credit team to facilitate order releases and expedite approvals as needed.
• Manage quality control (QC) and onhold order processes ensuring clear communication and timely followthrough to minimize customer impact.
• Assist Sales with return material authorizations (RMAs) including determining product eligibility and coordinating returns through internal departments and thirdparty service providers.
• Collaborate effectively with Sales Operations Finance IT and Customer Service on system enhancements process changes and new implementations.
• Identify opportunities for continuous improvement and contribute data feedback and documentation to support process updates and operational efficiency.
• Actively participate in departmental meetings training sessions and ongoing development activities to support team performance and crossfunctional alignment.
  

Education & Experience

• High school diploma or GED required with a minimum of 3 years of experience in customer support inside sales or client service roles.
• Associates or Bachelors degree in Business or a related field preferred or an equivalent combination of education and relevant experience.
• Professional creative and dynamic presence and ability to communicate with people at all levels.
• Excellent time management skills ability to prioritize and multi-task.
• Knowledge of relevant computer applications including ERP.
• Familiarity with CRM systems and practices preferred.
• Customer orientation and ability to adapt/respond to diverse types of characters.
• Excellent written and verbal skills at technical and professional levels.

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.