Senior Service Center Coordinator
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Job Location:
Chattanooga, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Job title:Senior Service Center Coordinator
Location:Chattanooga Tennessee
Hempel founded in Denmark in 1915 is a world-leading supplier of trusted coating solutions. Across the globe our products protect and beautify buildingsinfrastructureand other assets and play an essential role in our customers businesses. They help minimize maintenance costs improve aesthetics and increase energy efficiency.Throughour brands HempelNeogard Crown PaintsWattyland Farrow & Ball weprovide solutions forthe Marine Energy Infrastructure and Decorative industries.
JobSummary:The Senior ServiceCenterCoordinator roleis responsible forbeing a key liaison between Sales and the DistributionCenterbut are not limited to essentialresponsibilitiesbelow.
EssentialResponsibilities:
Managing customer inquiries order entry tracking delivery status updates outbound/inbound communication product information and adhoc productrelated support.
Prioritizing customer purchase orders and coordinating supply;assistingthe DC Manager with order prioritization.
Endtoend sales order management (including crossborder orders onetime deliveries invoicing) and endtoend return order management.
Serving as the primary point of contact for escalated or complex customer inquiries and resolving customer complaints.
Identifyingpotential new customers through research cold calling email outreach and followup on leads.
Coordinating projects and driving implementation with internal collaborators locally regionally and globally.
Cooperating with the Distribution Center team to ensure alignment and bestpractice execution across the organization.
Training peers and providing advisory support to colleagues.
Strong compliance focusinall financial transactions; ensuring adherence to local and global compliance rules when handling orders.
Participating in governance activities including adherence to company policies financial audits and ISO audits.
Identifyinginitiating and researching process improvements; driving optimization of processes tools and procedures.
Driving implementation of automation and digital tools.
Documenting processes tools and instructions in collaboration with the SOP Manager and BPO.
Ensuring a safe and healthy work environment by following company Health Safety & Environment (HSE) policies.
Performing general tasks related to the above functions asto support business needs.
Minimum Qualifications:
Bachelors degree in a relevant field or equivalent experience
Minimum 5 years of experience in a Customer Retail setting i.e. Paint Stores
Proficient experience in standard operating procedures
Proficient with standard MS Office programs
Strong problem-solving and decision-making abilities
Proficient in using ERP software (Microsoft preferred) and other relevant tools
Ability to train colleagues
What is in it for you
Medical dental and vision insurance coverage options that begin on your first day of employment
Flexible HSA and FSA options to manage healthcare and dependent care expenses
12 paid holidays
15 vacation days to start
6 personal days
Paid leave for jury duty and bereavement
401(k) plan options with immediate company match and full vesting from day one
Basic life insurance short-term and long-term disability coverage for the unexpected
Enjoy16 weeksof fully paid maternity leave or 4 weeks of paidpaternity leave supporting you during lifes most important moments.
A strong flexibility policy making you thrive both in your job and privately
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This position requires the ability to work in a DistributionCenterenvironment which can include solventsdustand other chemicals. This position requires the employee to be able to perform normal physicallaborin relation to the laboratory manufacture and application of coatings samples. The noise level in the work environment is usually moderate general office environment. Occasional duties in high noise areas requiringhearprotection is.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job the employeeis regularly required tosit; use hands to handle or feel and talk or hear. The employee isfrequentlyrequired to reach with hands and arms and occasional lifting of containers up to 50 lbs. the ability to wear PPE as required and the ability to stand up to2 hourperiods.
We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified candidates will receive consideration without regard to race color religion sex national origin age disability veteran status or any other protected characteristic.
Applicants must be legally authorized to work in the United States. Direct applicants only; we are not engaging with outside recruitment agencies.
Application due
Seniority Level
AssociateJob Functions
Administrative Customer Service SalesIndustry
Chemicals
At Hempel youre welcomed to a global community of 7000 colleagues around the world. A workplace built on shared trust mutual respect and support for each other.
Were on a mission to double our impact. To succeed we need bright minds and team is why from day one your input ideas and initiative are not only welcomed but returnyou will enjoy great opportunities for development in a growing global company and be part of the solution by contributing to our global impact.
At Hempel we are committed to everyone feeling safe valued and treated equally in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents we can achieve great things together.
Required Experience:
Senior IC
Key Skills
About Company
Hempel is a growing business, both geographically and in its fields of work. This gives us unique opportunities to develop our skills and explore different ways of working.
