Site Quality Warranty Leader Warranty And Service
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Job Location:
Elkhart, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Ready to take on meaningful challenges and shape the next generation of mobility
Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely smarter and sustainably everywhere.
Job Title: Site Quality Warranty Leader
Type of contract: Full-time
Expected Hiring Date: ASAP
Scope: Elkhart IN site with cross-functional collaboration across Quality Engineering Suppliers Customers and global support teams
Responsibilities
Lead site warranty management including claim analysis approvals rejections and adherence to company procedures
Manage warranty systems ERP workflows and RGA/RMA processes
Analyze warranty data to identify trends defect modes costs and improvement opportunities
Oversee customer support for warranty-related issues and ensure timely accurate resolutions
Address escalations and represent the site with customers and suppliers
Drive root-cause analysis using 8D 5 Whys Ishikawa FTA and other quality tools
Lead cross-functional team actions without direct authority and ensure timely follow-up
Review technical drawings schematics and BOMs to support accurate failure diagnostics
Support supplier recovery efforts by documenting findings and negotiating cost recovery
Maintain complete documentation of warranty case files test results corrective actions and reports
Prepare monthly KPI dashboards warranty cost analyses and MBR reports
Support end-of-month financial alignment and validation of warranty-related hours and costs
Ensure compliance with ISO and IATF standards and support internal and external audits
Participate in hands-on product tear-downs testing evaluation and technical investigations
Travel as needed to customers suppliers or support teams (approximately 10% or more depending on needs)
Profile
Bachelors degree in Engineering or Business required
Minimum 5 years of experience in automotive or battery quality warranty or service engineering
Strong understanding of mechanical electrical or software system failure modes
Proficient with ERP systems and warranty claim portals
Skilled in RCA tools including 8D 5 Whys Ishikawa FTA and experienced with PPAP FMEA and Control Plans
Strong data analysis skills with Excel (lookups pivots Power Query) and BI tools such as Power BI or Tableau
Able to write clear technical reports failure analyses and communications for non-technical stakeholders
Independent proactive and resilient in high-pressure situations and escalations
Strong communicator with the ability to lead cross-functional teams indirectly
Hands-on mindset with mechanical aptitude and experience participating in or leading tear-downs
Comfortable working in a fast-paced environment with tight deadlines
Knowledge of ISO 9001 IATF 16949 and automotive quality systems preferred
Travel flexibility and willingness to work on-site in Elkhart IN
At OPmobility people truly matter.We are committed to building inclusive teams promoting diversity and equality and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives bold ideas and people who dare to move forward.
Innovation is therefore not a buzzword but a natural part of everyday work.Youll grow in an international environment where cutting-edge technologies industrial excellence and real-world impact come together to tackle the challenges of tomorrows automotive industry.
Founded in 1946 by Pierre Burelle OPmobility known until 2024 as Plastic Omnium has transformed itself into a player in sustainable and connected mobility. Today OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems the integration of complex modules technologies related to energy storage hydrogen and electrification and a division dedicated to the development of embedded software and digital solutions.
With 11.6 billion in revenue infactories 40 R&D centers and nearly 40000 employees across 28 countries OPmobility combines global scale with local impact.All driven by a shared ambition to accelerate the automotive energy transition.
Key Skills
About Company
Looks are everything for Plastic Omnium, maker of auto exterior panels, exterior trim, bumpers, and fuel systems. Its automotive parts account for the majority of sales, with major customers including GM and Nissan. Part of the group's growing urban systems segment, subsidiary Plastic ... View more
