Service Sales Analytics and Solutions Specialist
Job Location:
Colorado, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Carestream Health Inc.
Innovation that sparks imagination. Continue on to your next challenge with us.
Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial medical electronic and other applicationsall backed by a global service and support network. Carestreams diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.
At Carestream we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our team!
Compensation: 37.28 - 40.67 per hour plus sales incentive
*This range reflects Carestreams good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidates experience industry knowledge technical and communication skills and other factors that may prove relevant during the interview process as well as geographic market differentials for the position.
Position Summary:
We are seeking a highly analytical technically proficient and fast-learning Service Sales Analytics and Solutions Specialist to join our Service Sales team. This role is critical to driving customer satisfaction and revenue growth through a combination of data-driven decision support advanced analytics AI-enabled reporting and direct participation in quoting and selling complex service and upgrade solutions.
The ideal candidate brings expert-level Excel capability strong working knowledge of SAP SAP C4C FN600 BMI and Power BI and the ability to apply AI-enabled tools to modernize reporting streamline workflows and enhance sales addition to analytics leadership this role maintains hands-on responsibility for complex quoting service add-ons upgrades and ad hoc sales support.
Position Responsibilities:
1. Service Sales Analytics AI Enablement & Business Intelligence
Own end-to-end service sales analytics reporting and insight generation to support data-driven decision-making.
Leverage SAP SAP C4C FN600 BMI and related systems to analyze service performance contract profitability renewals backlog and customer trends.
Develop and maintain Power BI dashboards and advanced Excel models to provide real-time visibility into KPIs pipeline renewals billing trends and upsell opportunities.
Implement and utilize AI-enabled tools to automate reporting data preparation forecasting and insight generation.
Introduce predictive analytics such as renewal risk upgrade propensity and upsell targeting.
Translate complex data into clear actionable insights for Service Sales leadership and field teams.
2. Complex Quoting Selling & Commercial Support
Execute complex quoting and solution design including system upgrades service add-ons Time and Material enhancements and non-standard or ad hoc customer requests.
Partner with Service Sales Equipment Sales Service Delivery and customers to scope requirements structure solutions and finalize pricing.
Apply analytics to support pricing strategy margin analysis deal justification and renewal prioritization.
Manage service contracts time-and-materials quotes and upgrade quotes with speed and accuracy.
3. Customer Contract & Renewal Management
Support contract documentation renewals amendments and retention initiatives using data-driven prioritization.
Serve as a data-informed customer contact ensuring proactive communication and accurate records throughout the sales lifecycle.
Identify upselling cross-sell and expansion opportunities through customer and contract analysis.
4. Billing Resolution & Process Optimization
Investigate billing discrepancies using SAP and related systems perform root-cause analysis and recommend corrective actions.
Optimize and standardize analytics reporting and quoting workflows to reduce manual effort and improve scalability.
Document processes and support continuous improvement across service sales operations.
Required Skills & Education:
Minimum 6 years of directly related proven experience in service sales sales support sales operations analytics or a related role.
Expert-level Excel skills.
Strong working knowledge of SAP SAP C4C FN600 BMI and Power BI.
Demonstrated experience supporting or executing complex service upgrade or solution-based quoting.
Proven ability to apply data analytics and AI-enabled tools to commercial and operational challenges.
Strong analytical critical-thinking and problem-solving skills.
Excellent written and verbal communication skills.
Detail-oriented highly organized and able to work independently in a fast-paced environment.
Desired Skills:
Bachelors degree preferred
Work Environment:
Remote home office
Carestream is an Equal Opportunity Employer
Carestream is an equal opportunity organization. We recruit employ train compensate and promote without regard to race religion creed color national origin age gender sexual orientation gender identity marital status disability veteran status or any other basis protected by applicable federal state or local law.
Applying for a job with Carestream
All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process please click accommodations
Requisition ID: 4748
Required Experience:
IC
About Company
The work we do matters. And at Carestream, our products help the world be a healthier and safer place. From our x-ray products for pediatrics, sports medicine, or veterinary hospitals, to our non-destructive testing ensuring aircrafts and pipelines are safe. And it couldn’t be done wi ... View more
