Manager, Technical Writer
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About WebEngage
WebEngage is a leading B2B SaaS Customer Data and Engagement Platform that empowers consumer businesses to deliver personalized experiences at scale. The platform unifies customer data automates lifecycle marketing and orchestrates omnichannel engagement across digital touchpoints including email SMS WhatsApp push notifications in-app messaging and web channels.
Founded in 2011 and headquartered in Mumbai WebEngage serves hundreds of global brands across industries such as e-commerce fintech travel edtech gaming media and consumer apps. The company has a strong presence across India the Middle East Africa Latin America and Southeast Asia.
Learn more about us at
Job Description
Were looking for a Manager Technical Writer to lead and grow our documentation function. Youll own the strategy standards and delivery of all technical content from product and API documentation to developer guides and in-app help.
What youll do
Team & People
Build mentor and manage a team of technical writers; own hiring onboarding workload distribution and career growth
Set clear goals and provide regular feedback; coach writers to raise the bar on clarity accuracy and structure
Foster a culture of documentation-first thinking across the product and engineering org
Documentation Strategy & Delivery
Own the documentation roadmap aligned to WebEngages product releases across channels Push Email WhatsApp Journey Designer Data Platform and more
Ensure timely accurate and complete coverage across all content types: user guides API/SDK docs release notes integration guides onboarding flows and knowledge base articles
Drive adoption of a docs-as-code workflow using version control structured authoring and continuous publishing
Standards & Governance
Define and maintain WebEngages documentation style guide taxonomy and content governance framework
Conduct regular content audits; track documentation health via coverage freshness and usage metrics
Establish review processes with Product Engineering and Customer Success to keep documentation current through rapid release cycles
Cross-functional Collaboration
Partner with Product Managers and Engineers to embed documentation into the product development lifecycle
Work closely with Customer Success Support and Solutions teams to identify gaps from real customer pain points
Collaborate with the Marketing team on developer-facing content product announcements and integration showcases on the WebEngage developer portal
What were looking for
69 years of technical writing experience in a software product company
Strong working knowledge of REST APIs webhooks and SDK documentation; ability to read and interpret code (Python JS or similar)
Proficiency with docs-as-code tools Git Markdown and static site generators (MkDocs Docusaurus or similar)
Experience with documentation platforms such as Confluence Notion ReadMe or Zendesk Guide
Excellent written communication; proven ability to simplify complex platform behaviour for both technical and non-technical audiences
Strong stakeholder management and ability to align priorities across fast-moving product and engineering teams
Nice to have
Prior experience at a martech analytics or customer engagement platform.
Exposure to AI-assisted documentation tools or automated content workflows is a big plus.
Familiarity with developer portal design UX writing or information architecture
Understanding of customer lifecycle marketing concepts segmentation journeys push/email/SMS channels
- Upload your portfolio here - Mumbai
Life at WebEngage:
We take transparency very seriously. Along with a full view of team goals get a top-level view across the board with our monthly & quarterly town hall meetings.
A highly inclusive work culture that promotes a relaxed creative and productive environment.
Practice autonomy open communication and growth opportunitieswhile maintaining a perfect work-life balance
Explore more here:
you think you fit the bill Come along letʼs redefine the future of Marketing Automation!
WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative innovative and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or any other characteristics not mentioned hereinabove which are protected under the law of the soil.
Required Experience:
Manager
Key Skills
About Company
WebEngage offers CDP, Omnichannel Campaign Manager and Web & App Personalization Engine - to help brands boost their revenue from existing customers.
