Quality Assurance Specialist I

POSITION SUMMARY:

The Level I Quality Assurance Specialist is an entry-level position responsible for reviewing retail finance contracts prior to customer signature. The role ensures accuracy in contract terms rates backend products and applicable fees. Working under general supervision this position supports faster funding reduces errors and rework and improves the customer experience. It serves as an excellent entry point into the finance compliance or dealership operations environment.

ESSENTIAL FUNCTIONS:

• Performs basic reviews of finance contracts to ensure correct application of rate term backend products and UCC fees before submission to funding.
• Identifies and flags simple discrepancies that could delay funding or require re-contracting.
• Works with dealership personnel to resolve minor errors in a timely manner.
• Maintains accurate review logs and quality checklists for tracking common errors.
• Escalates complex compliance or pricing issues to Level II or Management for resolution.
• Participates in training and mentorship sessions to build knowledge of financing programs regulations and contract structure.
• Creates and updates guide manual for dealership contracting
• Collaborates with IT to create/enhance WRX funding platform
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: Bachelors Degree
• Preferred Degree: Bachelors Degree in Business Finance Accounting or related field (if applicable)
• Years of experience: 02 years (Internship or part-time experience in finance compliance or quality roles is a plus)

KNOWLEDGE SKILLS AND ABILITY:

• Foundational understanding of financial documents and terminology
• Detail-oriented with strong organizational skills
• Clear written and verbal communication
• Basic knowledge of Microsoft Office Suite
• Receptive to coaching and eager to grow in compliance and contract operations

TRAVEL REQUIREMENTS:

• Rarely may include occasional visits to TMBC dealerships or local retail store for training or process improvement meetings.

PHYSICAL REQUIREMENTS:

Regularly sits and does computer work.

Seldom/Never walks stands or lifts up to 50 lbs.

INDEPENDENT JUDGEMENT:

Performs tasks and duties under general supervision using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures policies and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at