Spa Sales & Guest Experience Lead

• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

• Drive membership growth through strong guest engagement and consistent conversion practices
• Lead by example in achieving and exceeding individual and team sales goals
• Identify opportunities to improve conversion retention and overall guest value

• Actively grow the facial business through in-spa education service recommendations and team coaching
• Build and execute local outreach strategies (events partnerships community engagement) to attract new facial clients and members
• Collaborate with spa leadership on promotions and campaigns focused on facial services and upgrades

• Provide ongoing coaching roleplaying and sales training for spa associates
• Lead daily huddles that energize align and motivate the team
• Foster a positive accountable and high-performance culture

• Deliver and model an exceptional guest experience from check-in to check-out
• Handle guest interactions with professionalism empathy and confidence
• Ensure every guest leaves with a reason to return

• Support spa manager with scheduling shift management and daily front desk operations
• Track performance metrics for frontdesk and turn insights into actionable plans
• Roll out promotions contests and in-spa initiatives to drive engagement and results in alignment with the management goals

• A hands-on leadership role working both on the floor and with the team
• A sales-driven environment with clear goals and measurable success
• A flexible schedule including evenings and weekends
• The opportunity to directly impact the spas growth and culture

• 3 years of experience in a membership-based or sales-driven environment (spa fitness wellness retail etc.)
• Proven ability to coach motivate and lead a team
• Strong communication and interpersonal skills
• Goal-oriented with a track record of achieving results
• High emotional intelligence and a positive solutions-focused mindset
• Someone who Leads by example walks the talk
• Someone who owns the numbers - track results and turn insights into action plans that win
• Celebrate wins recognize talent and grow your teams confidence and skills

• Competitive salary Sales Commission ($17/hr sales comm.)
• Employee discounts and service perks
• Training & development opportunities
• Career growth potential
• Flexible scheduling
• Team events and a supportive work environment
• Growth Opportunities This position could grow into an Assistant Manager role
  
  

At Hand and Stone Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists Estheticians Spa Managers and Spa Associatesat all stages of their careers. Full Time Part Timewe can provide the perfect fit with FLEXIBLE schedules.

Hand & Stones focus is on creating an experience that exceeds our guests expectations. We treat every guest & employee with respect. We know if you have happy employees you will have happy clients. Become part of the team and youll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination benefits compensation day to day activities and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.