Guest Experience Agent

Pay Rate: $17.50/hour - If youre looking for a more flexible way to get paid we have DailyPay available.

Acts as ambassador for Guest Services and the Resort Property also controls the overall work product of the Guest Services Department.

As a Guest Experience Agent you will:

• Maintain and pursue higher standards/procedures for ensuring optimal guest experience.
• Utilize Medallia and Kipsu platforms to reach out to guests to help resolve issues and provide quick response to inquiries.
• Interact with guests reflecting positively on the resort and the company.
• Liaise with the rest of the resort departments to ensure delivery of high-quality service.
• Have the empowerment to make decisions focused on providing the best service to our guests.
• Proficiency in knowledge of room inventory and utilization for usage maximization.
• Participate in hands-on coordination of all groups rooming billing assignment and arrival process.
• Conduct studies and research to discover new techniques necessary for improving customer experience.
• Continuously pursue opportunities to further job knowledge and enhance skills associated with providing superior customer service.
• Utilize Medallia and Kipsu in coordinating and monitoring Guest experience operations.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lift up to 15lbs.
• Be a self-starter/self-motivated.
• Must be able to work flexible hours including nights weekends and holidays.
• Must be able to stand for long periods of time.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent customer service skills.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check drug test and prove eligibility to work in the United States.

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time