Service Coordinator
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
The Service Coordinator will be responsible for prioritizing coordinating planning and committing resources that enables Xylem to effectively execute all Aftermarket repair warranty preventative maintenance and service contract activities to meet all timelines and requirements. Must be passionate about providing legendary customer service and have outstanding communication skills for effective collaboration with Territory Managers Inside Sales Service team members and customers.
CORE RESPONSIBILITIES: To perform the job successfully an individual must be able to perform each essential duty satisfactorily.
Proactively communicates with customers contractors and Xylem colleagues to ensure that all parties are in alignment on delivery of service activities.
Collaborate and manage customer communications (requests complaints observations etc.) with the appropriate Xylem internal teams to bring timely resolution to Customer issues.
Supports quotation Purchase Order receipt and order entry and customer scheduling and coordination of execution for repair warranty and service contract services and associated parts.
Providing internal customer support for the Treatment groups through service contract order entry in ERP and CRM business systems back-office review of the completed work orders completed by the Service Technicians.
Involved with warranty/emergency parts orders for customers and Field Service Technicians.
Processing invoices for all approved Service-related orders credits and returns.
New customer setup and limited direct purchasing from 3rd party suppliers.
Coordination of customer product recycling program.
ServiceMax user and support for our ServiceMax platform.
Maintains schedule and identifies opportunities for Field Service to perform value added visits to customers near the existing assigned work.
Develop track and report metrics impacting quality delivery inventory productivity cost and safety. Examples include schedule on time compliance labor utilization expense first call resolution warranty impact customer satisfaction & loyalty quality item resolution timing etc.
Responsible for examining existing scheduling warranty and quality processes and recommending improvements.
Additional duties and responsibilities may be required based on organization needs.
QUALIFICATIONS:
High School Diploma or equivalent
3 years of experience in a field services organization dispatching service scheduling order entry or similar role
Experience with an ERP system - Service Max or SAP preferred
Strong internal & external customer focus.
Timeliness commitment to customer and a driving sense of urgency.
Strong organizational and multitasking skills.
Excellent communication skills both written and verbal.
Must be proficient in Microsoft Office Suite (Outlook Word PowerPoint Excel).
Must have experience in CRM and Service Management platforms. Experience in Salesforce and ServiceMax is a plus.
Green Belt Certification Preferred (or willingness to acquire).
WHAT WE CAN OFFER YOU:
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program including:
Generous PTO package and paid holidays
Generous retirement savings plan
Customizable health dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Tuition Reimbursement
Company Wellness Program
Employee Discount Program
The estimated pay range for this position is $26/hr. to $30/hr.. Starting pay is dependent on multiple factors such as skills experience and work location. At Xylem we offer a competitive compensation package with a generous benefits package including Medical Dental and Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
IC
Key Skills
About Company
Discover Flygt's innovative submersible pump solutions for various applications, including wastewater, mining, and more. As a leading manufacturer of submersible pumps, Flygt offers reliable and efficient products for your pumping needs. Learn more at Xylem US.
