Digital Experience Leader

Oakworth Capital Bank is expanding and has an excellent opportunity for someone to join our team in Birmingham AL! We are looking for a full-time Digital Experience Leader that will play a vital role in supporting our current & future clients. An ideal candidate would meet the qualifications listed below and more importantly be able to demonstrate that they live by Oakworth Core Values (Golden Rule Character Innovative Spirit Professionalism Work Ethic).

Summary:

The Digital Experience Leader is a hands-on leader responsible for the effectiveness reliability and evolution of Oakworth Capital Banks client- and associate-facing digital platforms. This role manages the digital experience across banking treasury wealth and advisory channels ensuring technology supports exceptional service operational efficiency and scalability.

The role combines digital product ownership with practical system support including platform configuration issue resolution vendor coordination and adoption. The Digital Experience Coordinator owns the Loan Origination and Online and Mobile Banking platforms and partners with operational and business leaders to deliver reliable digital solutions aligned with Oakworths client service model.

Key Roles/Responsibilities:

• Own and manage Oakworths client and associate digital experience including online and mobile banking platforms supporting banking treasury and wealth clients ensuring reliability usability and consistent experience
• Maintain full ownership of the Loan Origination platform including configuration oversight vendor coordination system enhancements and ongoing optimization
• Serve as product owner for Online and Mobile Banking aligning platform capabilities with Oakworths banking wealth and treasury strategy while ensuring stable performance and continuous improvement
• Act as a hands-on technical partner to business leaders supporting systems that enable daily client service and internal workflows in alignment with Oakworths strategic technology direction
• Lead execution of digital initiatives and platform enhancements remaining closely involved in troubleshooting testing rollout adoption and ongoing operational support

Responsibility Details:

• Serve as the day-to-day owner of Oakworths digital platforms supporting banking treasury and wealth client experiences ensuring reliability and consistency across channels.
• Maintain hands-on ownership of the Loan Origination platform including configuration testing issue resolution enhancements and vendor-delivered releases.
• Own Online and Mobile Banking platforms ensuring platform performance usability and consistent client experience.

• Serve as the primary relationship manager for the digital banking vendor (Apiture) coordinating issue resolution enhancements operational improvements and vendor communications.
• Monitor digital banking case management and service requests triaging issues and leading resolution of system-related incidents while coordinating client-specific requests with associates.
• Lead investigation and resolution of platform issues in collaboration with vendors internal technology teams and operational partners communicating updates through established internal channels such as the Digital Steering Committee and OLB Response Team.
• Review vendor release notes quarterly updates and product roadmaps to identify operational or client impacts and coordinate testing readiness and rollout activities.
• Coordinate vendor-related documentation and requests including Statements of Work (SOW) Change Requests and Client Development Requests (CDR) ensuring items are tracked through completion.
• Provide hands-on project management for digital platform initiatives including Online and Mobile Banking enhancements integrations testing and implementation.
• Partner with operational and wealth leadership to translate workflows and business needs into digital improvements aligned with Oakworths strategic technology direction.
• Support adoption and effective use of digital tools through training materials onboarding support and collaboration with Treasury Management Communications and Marketing on associate and client communications.
• Track key performance indicators (e.g. platform reliability adoption and issue trends) support compliance and risk requirements and maintain documentation for platform configurations workflows and support processes.

Qualifications and Skills:

• Bachelors degree in business finance technology or related field preferred
• 710 years of experience supporting or owning digital platforms within financial services
• Demonstrated hands-on experience with digital banking loan origination and/or wealth advisory platforms
• Strong understanding of lending deposit operations and wealth client workflows
• Experience working directly with vendors in a regulated environment
• Proven ability to balance strategic direction with practical day-to-day execution
• Strong communication prioritization and problem-solving skills

Oakworth has been recognized as a Best Bank to Work For by American Banker Magazine for the last nine years with six of those holding the top spot & ranking #2 in 2024 and 2025. To learn more about our story and what makes Oakworth unique visit you are interested in this excellent opportunity please send your resume to .