Sr. Team Leader, Manager, Order to Cash-Collections

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. GenpactsAI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models toagentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutionswe help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role ofSr. Team LeaderManager Order to Cash-Collections

Qualified candidate will be responsible for the accurate and timely application of customer payments application and resolution of unapplied cash items according to established policies and procedures. Well known of customer collection strategies to reduce DSO.

Responsibilities

Regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk this is to be completed by achieving assigned collections and call quality targets

Act in compliance with company goals policies and procedures as they pertain to collection activity our collections strategy and specified Accounts Receivable goals and objectives

Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner

Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics

Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes AR). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.

Manage customers by remaining polite tactful firm and professional and follow up frequently for payment commitments Provide high-quality customer service in a timely manner

Maintain client confidentiality and deliver a consistent and professional level of service at all times

Assist customers with vendor registration via online customer payment portals

Enter detailed notes and client information in the online collection tool

Research and perform special projects and other activities as needed

Provide backup support for Collections Supervisor where necessary

Apply collections strategies to reduce the overall DSO while collecting all past due invoices.

Build customer relationships through phone calls and emails to establish good communication and anticipate any risk of late payment or disputes.

Maintain client confidentiality and delivering a consistent and professional level of customer service at all times

Build and maintaining strong relationships with all internal stakeholders such as Sales Dispute Billing AR Customer Service Teams to ensure issues and queries are addressed and resolved

Identify and reporting any potential risk as early on as possible related to specific client industry country regions or else to your Collections Supervisor

Maintain regular detailed notes and client information in our Collections tool

Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner

Act in compliance with the company and Team policies goals and procedures along with Sarbanes-Oxley (SOX Compliance) requirements.

Work to meet the monthly forecasting and cash collections targets in a very transparent and timely manner.

Identify and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions

Work closely with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received.

Provide support and analysis for special projects or reporting as required by Management.

Qualifications we seek in you!

Minimum Qualifications

Relevant years of collections experience preferred

Strong attention to detail goal oriented the ability to work independently prioritize tasks manage multiple priorities and tight deadlines

Preferred history of demonstrated success in a fast paced flexible environment with shifting demands and priorities.

Develop a positive working relationship with internal and external stakeholders

Solid Microsoft suite skills including excel word and PowerPoint

Solid Google suite knowledge including G-sheets Docs and Slides

Preferred Qualifications/ Skills

Excellent verbal and written communication skills.

Quick learner and self-starter capable of working independently or collaboratively.

Detail oriented and the ability to maintain a high level of accuracy.

Demonstrated ability to analyse information think critically and solve problems.

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

The approximate annual base compensation range for this position is $60k to $75k. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity

Los Angeles California based candidates are not eligible for this role

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.