Director-Digital Product Management

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. From delivering differentiated products to providing world-class customer service we operate with a strong risk mindset ensuring we continue to uphold our brand promise of trust security and service.

As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career. Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

How will you make an impact in this role

The Acquisition Experiences Analytics team within the broader Enterprise Digital Experimentation and Analytics (EDEA) team in EDDS supports optimization of our acquisition experiences (Shop MGM Apply New Accounts etc.) through insights and experimentation. The team specializes in using data around digital product usage to drive improvements in the customer experience to deliver higher satisfaction and business value.

This role will report to Vice President based out of Gurgaon and the director position will be based in London. The candidate will be responsible for delivery of high impactful analytics to optimize customer experiences across our core acquisition journey domains.

Responsibilities:

• Lead strategicanalyticsefforts to enhance the end-to-end digital customer experience and support the development of strong marketfoundations
• Help increase conversion across our digital channels & aid market foundation
• Define developand operationalize KPIs and metrics to monitor customer experience and businessperformance

• Support the development of new products and capabilities
• Deliver comprehensive analytics readouts on product launches and digital initiatives uncovering actionable insights and learnings continuously optimize the customer journey
• Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable
• Leadcollaboration with stakeholders integrating data from multiple sources and partners to deliver holistic business insights

Minimum Qualifications:

• Post graduate Degree in business economics statistics mathematics engineering or finance
• Minimum 3 years relevant analytics experience with a background in quantitative business analysis and statistical techniques; experience in risk analytics digital analytics preferred
• Proven experience of leading in-house risk & digital analytics teams and working on data integrations with partners with a track record of consistently delivering results though developing advance analytics and platforms
• Superior problem-solving/decision making skills
• Excellent teamwork and thought leadership skills with experience collaborating with partners across the globe
• Strategic and analytical orientation - numerical with forecasting plus financial acumen to drive business analyses

Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Considerations for sponsorship:
Depending on factors such as business unit requirements the nature of the position cost and applicable laws American Express may provide visa sponsorship for certain positions.