Customer Assistant Support Engineer

Key Responsibilities

• Be the first line of support respond to tickets and calls promptly with professionalism and empathy.
• Keep an eye on our systems monitor hosting environments via PRTG and fix issues before they escalate.
• Guard our servers apply updates and patches to keep everything secure and stable.
• Solve problems fast provide technical support with a focus on quick effective resolutions.
• Know when to escalate triage tickets and pass them to UKbased agents when needed.
• Master the tools work with cPanel and Plesk using CLI to troubleshoot like a pro.
• Administer systems manage Windows and Linux environments for peak performance and security.
• Show your expertise bring indepth knowledge of cPanel and Plesk to the table.
• Delight our customers deliver exceptional service and communication that builds trust.
• Support email systems understand protocols like SMTP IMAP POP3 inside out.
• Communicate clearly ensure every interaction with customers and teammates is professional and effective.
• Improve processes help refine workflows to boost efficiency across the support team.
• Document smartly assist with technical documentation for both customers and internal teams.
• Optimize hosting provision configure and finetune environments with caching layers (Varnish Redis CDN OPCache).
• Tackle Linux challenges diagnose and resolve server hosting and application issues across LAMP/LEMP stacks.
• Be adaptable take on any other tasks as reasonably requested.

Knowledge Skills and Experience

When you step into this role heres what well be looking for and what will make you thrive:

• Ability to debug fullstack issues in live production environments from applications and databases to operating systems and networks.
• Strong Linux administration skills (Ubuntu CentOS Alma Linux or similar) to keep systems running smoothly.
• A solid grasp of hosting environments virtualization and containerized platforms.
• Handson experience with cPanel and Plesk youll be expected to know them inside out.
• Proven track record in systems monitoring and troubleshooting seeing issues through to resolution.
• Deep knowledge of email technologies and domain name administration.
• Strong working knowledge of Microsoft 365 applications and email systems.
• Comfort with PHPbased applications understanding structure configuration and troubleshooting.
• Experience managing web servers and related technologies: Apache Nginx PHPFPM MySQL MariaDB.
• Understanding of DNS load balancing SSL and firewall configuration.
• Awareness of PCI compliance DDoS mitigation firewalls and intrusion prevention.
• Familiarity with performance tuning tools such as Varnish Redis and CDN services.
• Excellent analytical and diagnostic skills with a methodical approach to problemsolving.
• Strong written and verbal communication skills clarity is key.
• Ability to explain complex technical issues in simple terms to nontechnical users.
• A genuine commitment to customer service and care ensuring every interaction adds value.

Compensation Atech India Benefits

24 days leave plus 8 festival holidays

Food Provided Provident Fund

Exam fee and training funding

Healthcare Scheme.

Maternity & paternity leave

Employee Assistance Programme

Employee Awards - 5 10 and 15-year service awards

Employee Referral Scheme

Individual Training & Development Plans.

Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs 24/7/365.

Our services support 25000 users globally and proactively monitor 45000 devices in key areas:

• Azure infrastructure managed service
• Modern Workplace: Office 365 Microsoft 365 and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender Sentinel

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on

Were an equal opportunities employer and want our vacancies to be available to all so if you need us to make any reasonable adjustments during the process then just let us know.