National Ombuds Jordan

National Ombuds Jordan

Fulltime

Limited contract 6 months

About us:

The Ombuds Office for SOS Childrens Villages is an independent office supporting children and young people in situations that have not been successfully resolved by SOS Childrens Villages safeguarding processes.

An Ombuds is a trustworthy person who can listen support and guide children and young people. There are national regional and global Ombuds.

Each Ombuds follows the four principles: Confidentiality Impartiality Independence and Informality. They work independently of SOS Childrens Villages as a check and balance to safeguarding with the goal of finding a solution to the concern raised.

SOS Childrens Villages Jordan is a national non-profit organization established in 1983 to provide alternative care for children and youth who lack parental care or are at risk of losing it.

About the role:

Location of the role: Jordan Amman

Fulltime

Employment Contract: 6 months with possibility of renewal depending on availability

of the founds and based on performance.

In order to further their mission SOS Childrens Villages has decided to implement an Ombuds Office.

The National Ombuds Jordan as designated neutral professionals will build awareness promote prevention nurture child participation and enable children and young people to be safe in all SOS CV programs and services.

She/He is a person of trust who has the skills and interest to work through their concerns and find a local solution by:

• Adhering to the principles of confidentiality independence informality and impartiality;
• Guiding a fair process through listening and supporting;
• Utilizing dispute resolution skills;
• Being a check and balance;
• Identifying trends and making recommendations to Jordan SOS Childrens Villages.

The National Ombuds will operate independently from SOS Childrens Villages Jordan and will report to the Regional Ombuds.

Profile skills and qualifications:

• Minimum 5 years demonstrated experience in one of the following fields: ombudsperson mediation child safeguarding child protection or child rights;
• Bachelors or higher degree in a relevant area such as child rights or child protection child and youth studies mediation social work child psychology safeguarding or psychosocial wellbeing law or equivalent;
• Good level of knowledge of childrens rights or child protection/prevention and related issues - child safeguarding child development and health law policies regulations and International Standards related to childrens care;
• Minimum 3 years demonstrated experience in working with children and youths;
• Experience in working in communities;
• Very good listener with good observational skills;
• Strong communication skills;
• Strong facilitation/training skills - Ability to develop and implement engaging trainings and ongoing support workshops for staff and children representatives;
• Demonstrated ability to build rapport with children and young people to identify marginalized children and young people and connect with them and build trust;
• A problem solver adviser and mediator capable of resolving young peoples and adults concerns effectively and in a timely manner;
• Understanding of the local context including laws policies practices language and social norms;
• Be gender and diverse sensitive and representative;
• Professional Arabic and basic English skills are essential.
• Understand the foundations of the Ombuds work;
• You have the legal right to live and work in Jordan;
• Experience working in an NGO or international organization would be an asset.

We offer:

• Training and development
• Support from the Regional Ombuds
• Satisfying and stimulating work
• Remote and in-person work arrangements
• The opportunity to work for an NGO that is a member of a recognized international network.

We are looking forward to receiving your motivation letter CV and answers to

screening questions (all documents in English) no later than 10th April 2026.

Please note that only applications reaching out to us in English version will be

considered!

* To protect the independence of the Ombuds Office this position is not open to

SOS Childrens Villages employees or those who have been employed by SOS

Childrens Villages within the last 2 years or for those who have relatives working

for SOS Childrens Villages.

** Please note that only successful candidates will be contacted.

In case you have question please reach out to us by email:

You can find more detail about us here:

Ombuds Office - SOS Childrens Villages ()

In accordance with the organisations child protection policy this position will be subject to applicable background checks including criminal record checks.