Chargeback Specialist Barcelona
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Chargeback Specialist
Please note that this opportunity requires relocation to our Barcelona office.
About Satispay
Satispay was born to revolutionise everyday payments making them simple fair and accessible to everyone. Now the focus has moved even further aiming to shape the future of money.
Were a movement empowering millions of people driven by a shared purpose to tackle big challenges. And were just getting started. We move quickly think boldly and trust each other to challenge the norm learning and growing as we go.
If youre looking for more than just your next job if you want to build something impactful with a talented team youre in the right place.
What youll be doing
As a Chargeback Specialist youll play a key role in managing and resolving complex disputes and chargebacks ensuring efficient timely and fair resolutions while minimising financial exposure. You will report to the Complaints Manager and be a key contributor to protecting customer trust and our financial integrity. Heres what your day-to-day will look like:
Handle Complex Disputes and Chargebacks Manage the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation response drafting and escalation through internal and external channels.
Perform Deep-Dive Analysis Analyse dispute and chargeback data to spot root causes emerging patterns and process gaps. Translate insights into actionable prevention and recovery steps for the team and management.
Contribute to Process Optimisation Actively identify and propose improvements to existing workflows SLAs and quality checks to increase win rates reduce manual effort and improve cycle time.
Ensure Compliance Maintain expert-level knowledge of applicable regulations and industry best practices related to chargebacks and consumer protection.
Cross-functional Collaboration Partner with FinCrime Customer Support Legal and Product to provide expert input to prevent chargebacks upstream and elevate customer experience.
Tools & Reporting Expertly use and refine internal tools and reporting to monitor performance quality and risk metrics and help define reporting needs.
Expect challenges collaboration and the freedom to bring your ideas to life. Things change quickly here so be ready to adapt take initiative and shape your role as we grow.
Who were looking for
We need a problem-solver who loves teamwork and gets things done. If youre curious and ready for real ownership youll fit in! Does this sound like you
Experience 3 years of experience in chargeback management payment operations risk operations or a similar function within fintech e-commerce or financial services.
Regulatory Knowledge Strong knowledge of EU regulations and consumer protection.
Dispute Resolution Expertise Proven understanding of dispute categories evidencing standards and resolution pathways across different payment rails and channels.
Operational Systems Proficiency Hands-on experience working with operational platforms and case management systems to file track and resolve disputes.
Data Analytics Advanced analytical skills with the ability to interpret data identify trends and drive data-informed decisions.
Strategic Communication Excellent communication skills with the ability to explain complex topics clearly to technical and non-technical audiences.
Technical Tooling Proficiency with operational dashboards and CRM or case management tooling.
Operational Excellence High attention to detail strong organisation and problem-solving abilities.
Collaboration Ability Work independently and collaboratively in a fast-paced environment.
Dont worry if you dont tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If youre passionate and can make a difference we truly encourage you to apply.
Our benefits & perks
We believe high commitment effort and impact deserve to be highly rewarded and supported. Thats why we created Satispay CareAbout our way of making sure youre supported in your well-being growth and finances:
CareAbout health & well-being
Unlimited paid time off
Psychological support & mental health webinars with Serenis
Flexible hybrid working system
Extended parental leave
Childcare leave
CareAbout growth & development
Professional development programmes
Internal mobility program
Language classes with Preply
Internal workshops & training
CareAbout financial support
Stock Option Plan (with additional grants often provided based on performance)
International relocation support
Competitive salary
Meal vouchers
Equal-Opportunity Employer
At Satispay were proud to be an equal-opportunity employer. We celebrate diversity and inclusion welcoming individuals of all backgrounds. This opportunity is open to everyone regardless - for instance - of race colour religion sex gender identity sexual orientation and national origin. Join us in a workplace where everyone belongs!
Learn more about us
Curious if our way of working clicks with yours Our values and pillars arent just fancy words on a page - they really shape everything we do. Explore them here.
Sounds like your kind of place
Awesome! Wed love to hear your story.
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Required Experience:
IC
Key Skills
About Company
Satispay: l'app per i pagamenti di tutti i giorni. Scopri i servizi per pagare e risparmiare, gli strumenti per il Business e i prodotti Welfare per aziende.
