Digital Operations Collaboration Associate- Customer Experience (CX ) Transformation Team
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction aligning partners and scaling what works. Bring an interest in communications and analytics to help accelerate smarter more seamless customer journeys.
As a Digital Operations Collaboration Associate within the CX transformation team you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences improving operational efficiencies and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams tracking key success metrics and internal communications across the organization.
Job responsibilities
- Assist in developing and executing strategies to integrate digital solutions with CCB Operations focusing on reducing friction and enhancing customer journeys
- Work closely with various teams to identify prioritize and operationalize initiatives that drive efficiency and improve customer experience
- Coordinate regular communication updates to key stakeholders and partner teams
- Prepare and deliver executive-level presentations and reports that communicate key insights project updates and strategic recommendations to senior leadership
- Track analyze and report on key success metrics providing actionable insights to inform strategic decisions
- Champion a culture of innovation collaboration and data-driven decision-making within the team and across partner groups
Required qualifications capabilities and skills
- 2 years of experience in digital operations strategy marketing communications or a related field
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights
- Excellent written and verbal communication skills with experience developing marketing materials and executive presentations
- Proven ability to collaborate effectively in a matrixed organization and manage multiple projects simultaneously
- High attention to detail and organizational skills
- High School Diploma/GED
Preferred qualifications capabilities and skills
- Experience in financial services or a similar industry
- Experience supporting or presenting to executive leadership
Required Experience:
IC
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
