Business Analyst AR Specialists

Wauwatosa, WI - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. GenpactsAI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models toagentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutionswe help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand on LinkedInX YouTube andFacebook.

Inviting applications for the role ofBusiness Analyst AR Specialist

In this roleAs an Accounts Receivable (AR) Specialist you will be responsible for business-to-business Receivable activities related to one of Genpacts client portfolios a vital role in growing and sustaining growth for our clients businesses. Daily activities entailmonitoring and managing existing accounts and building relationships with our customers. will serve as the key connection between the strategic Healthcare customer base Commercial and I2C to ensure prompt accurate delivery and reconciliation of complex successful applicant will be responsible for synchronizing the various teams (Genpact and HealthCare) to ensure the clearest path for reconciliation of the Healthcare AR to external customer AP by reducing the outstanding past due balance and overall aging on the

Responsibilities

The AR Specialist will manage collections and account resolution with customers of delinquent accounts provide customer service develop payment arrangements and assist in resolving customer complaints and problem accounts.

Daily monitoring and management of items within the assigned portfolio to ensure timely review in accordance with the strategy established for Platinum customer base.

Identify the root cause of customer payment delays develop business strategies in line with customer requirements to reduce the overall billing accuracy and speed of invoice closure.

Take ownership of assigned customer issues drive and own them until a sustainable solution is implemented.

Analyse reconcile and maintain consistent account reconciliations between customers AP to AR statements.

Drive lean process utilization and solve invoice to payment delays while collaborating with Healthcare teams to improve the overall GE customer experience.

Engagement with key Healthcare and Genpact leadership to facilitate critical business decisions to drive timely payment of multimillion dollar portfolios.

Ensure high usage of operational business tools including CMT DTL etc.

Identify own and resolve billing disputes with the assistance of Healthcare key contacts within 30 days.

Develop mechanism to identify non-moving/aging transactions with Healthcare and determine next steps to resolution.

Lead difficult conversations with Senior Leaders of the Healthcare business and the customer to drive resolution.

Ability to make business decisions around best course of resolution and lead appropriate team members in implementation.

Qualifications we seek in you!

Minimum Qualifications

Extensive Healthcare experience
Ability to build and maintain effective customer/client relationships
Ability to manage through multiple systems and competing priorities
Ability to collaborate & negotiate with multiple stakeholders to resolve issues
Experience with Microsoft Suite to include Word Excel PowerPoint and Outlook
Experienced with High Radius/Oracle
Strong verbal and written communication skills
Excellent interpersonal and teamwork skills
Strong problem solving and negotiation skills
Ability to work under pressure with solution focused mindset
Strong organization & attention to details
Self-motivated and resourceful
Strong cultural awareness

Preferred Qualifications/ Skills

Strong collections dispute and cash process knowledge

Analytical and account reconciliation skill set

Excellent negotiation and decision-making skills

Familiarity or experience with Oracle/High Radius/Siebel

Ability to pushback and drive desired outcome

Process and people co-ordination skills

Ability to interface and influence at all levels of the organization

Minimum of 1 year of collections experience; Bachelors degree; or a combination 5 year of work/educational experience

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

The approximate annual base compensation range for this position is $40k to $50k. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity

Los Angeles California based candidates are not eligible for this role

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Ready to shape the future of workAt Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. GenpactsAI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global e...