Quality Operations Business Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
The Role
The Quality Operations Business Manager is a key leader responsible for driving quality performance and launch readiness across GMNA manufacturing operations. This role provides business-focused oversight of the GM Quality System GMS BIQ principles and the Global Quality Manual ensuring customer-focused quality requirements are built into daily operations and new program launches. The manager partners with Assembly Plant leadership Engineering and cross-functional teams to define problems clearly mentor teams through complex issue resolution and provide transparent updates on risks and corrective actions with regular travel to GMNA plants.
What Youll Do (Responsibilities)
Own and improve key quality metrics for assigned plants/programs translating issues into clear business impacts and prioritized actions.
Ensure effective implementation and audit of the GM Quality System GMS BIQ principles and Global Quality Manual requirements in manufacturing operations.
Lead or support execution of the Quality Launch Plan for new products and major program changes ensuring full quality readiness at each launch milestone.
Coach and teach plant and engineering teams on quality standards problem-solving methodologies and launch quality expectations.
Provide clear concise communication of problem statements risks and resolution plans to Plant Staffs Engineering and executive leadership.
Support on-site launch and plant activities including trial builds and key build events to identify and mitigate quality risks.
Travel to GMNA plants as needed to conduct audits reviews workshops and on-site problem solving modeling GM behaviors and driving a culture of continuous improvement.
Lead develop and hold accountable a team of salaried quality professionals setting clear direction managing resources and removing roadblocks to consistently achieve launch and plant quality objectives.
Your Skills and Abilities (Required Qualifications)
3 years of experience in vehicle and/or propulsion manufacturing with a strong focus on Quality Operations Manufacturing Engineering or Operations leadership.
Proven experience supporting or leading launch execution in a manufacturing environment.
Deep knowledge of vehicle/propulsion manufacturing processes and plant operations.
Demonstrated proficiency with the GM Quality System GMS BIQ principles and Global Quality Manual (or equivalent structured quality systems).
Strong managerial courage with the ability to provide direct honest and constructive feedback to Plant Staffs and Executive Leadership in a professional manner.
Excellent written and verbal communication skills including experience presenting to senior leadership.
High level of analytical ability problem-solving skills and data-driven decision making.
Proficiency with standard business tools (e.g. Microsoft Office reporting/analysis tools).
Must be able to work on a rotating/flexible shift (1st 2nd or 3rd) as well as overtime and weekends as needed.
What Can Give You a Competitive Edge (Preferred Qualifications)
5 years of experience in vehicle and/or propulsion manufacturing with a strong focus on Quality Operations Manufacturing Engineering or Operations leadership.
Bachelors degree in Engineering Quality Operations Management Business or related technical field.
Experience in a Quality Operations Manager/Business Manager or Plant Quality leadership role.
Formal training or certification in quality methodologies (e.g. Red X DFSS Lean/Six Sigma or similar).
Experience leading or auditing against BIQ levels ISO/IATF or other external quality standards.
Prior responsibility for quality performance across multiple plants business units or regions.
Familiarity with GM-specific quality launch and manufacturing systems and tools.
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
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Required Experience:
Manager
Key Skills
About Company
GM is home to Chevrolet, Buick, GMC & Cadillac and has been leading the auto industry for over a century. See how we create a vehicle for every drive.
