C004780 Configuration and Change Management Assistant (NS) WED 15 Apr
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Deadline Date: Wednesday 15 April 2026
Requirement: Configuration and Change Management Assistant
Location: Bydgoszcz PL
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 1115
Required Start Date: 25 May 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
- Maintain and continuously update the Configuration Management Database (CMDB) ensuring all CIS configuration items (hardware software and network components) and their relationships are accurate and compliant with Service Asset and Configuration Management (SACM) procedures.
- Perform regular verification and audits of configuration data to ensure completeness consistency and alignment with NCIA standards.
- Maintain and update cable plant and physical connectivity records in the Patch Manager tool including: documenting end-to-end connectivity between network devices patch panels and endpoints maintaining cable plant diagrams reflecting current installations and changes recording hardware assets (e.g. racks patch panels network equipment) with unique identifiers assigning and tracking port status (in use / available).
- Record all physical connectivity changes (moves adds changes) in Patch Manager in support of approved Work Orders (WOs) and Change Requests (CRQs) ensuring full traceability.
- Create process and manage WOs CRQs and related activities within the NCIA IT Service Management system including preparation of implementation and back-out plans.
- Coordinate execution of approved changes including scheduling stakeholder communication and validation of successful implementation ensuring minimal service disruption.
- Ensure all changes are properly documented and reflected in CMDB Patch Manager and associated configuration records.
- Capture lessons learned from change activities and update technical documentation including configuration baselines network diagrams procedures and user guidance.
- Contribute to and maintain the knowledge base to support knowledge sharing and continuous service improvement.
- Provide recommendations for process improvement based on analysis of trends (e.g. recurring inconsistencies delays or change-related issues).
- Coordinate where required with the Cyber Security Section regarding security-related activities.
Requirements
Skill Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Proven experience in configuration and change management within IT environments (ITIL-aligned).
- Practical experience with CMDB tools and SACM processes.
- Experience in structured cabling environments (copper and fibre) and cable management/documentation tools (e.g. Patch Manager or equivalent).
- Good understanding of CIS infrastructure (networks data centres hardware assets).
- Strong analytical organizational and documentation skills with attention to detail.
- Ability to operate in controlled environments with formal change procedures.
- Proficiency in English (NATO 3333).
- Prior CIS service delivery experience is an asset.
Required Experience:
Junior IC
Key Skills
About Company
EMW provides lifecycle Systems Engineering and Technical Assistance (SETA), Engineering and Installation (E&I), Operations and Maintenance (O&M), Force Protection Technologies and Contractor Recruitment Services across the fields of Defense, Health Information Technology, Cyber Securi ... View more
