Manager, Insights & Analytics West Africa

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty.

How you will contribute

You will effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty help turn voluntary consumer contacts into insights and actions and oversee the consumer relations operations and lead reporting.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Contact center management analysis customer service front-end and operational systems with foundational functional expertise
Social media operations
Recall management
Project management
Thinking strategically managing projects independently and being consumer focused
Developing people and interpersonal/team building/motivational skills
Analytical and quantitative skills
Communicating effectively verbally and in writing

More about this role

Reporting to the I&A Lead for SSA this role will support growth by partnering with the assigned brand/ category/ area of business and turning consumer and shopper insights intostrategies and actions. The Insights & Analytics Manager will mine and combine multiple data sources (retail consumer marketdemographic etc.) to provide powerfulaction-oriented recommendations to help drive the business in key categories.

Success in this role requires a solid foundation in data analysis across multiple systems a strong consumer insights background and an ability to derive and translate insights into actions.

What you need to know about this position:

Mine & combine insights from multiple sources with consumer and business knowledge and synthesize to help provide clear and compelling recommendations for concrete growth activities
Understand consumers the laws of growth helping to bring each to life in the most inspiring way to help marketing to get under the skin of consumers
Have excellent ability to use Nielsen Household-panel-data & Other data sources to identify drivers of brand/ business performance followed by clear communication towards business team
Provide understanding of performance of advertising activities and development of brand equity
Provide Shopper Insights to learn and leverage broad shopping and consumer knowledge.
Continuously optimize business through data tracking learning
Drives action-oriented insights on current portfolio innovation communication and brand growth imperatives
Provide analytical support at a local market level
Curate social intelligence and listening to uncover rich cultural trends snacking moments brand Identify and leverage growth opportunity in retail environment for the area of geographic responsibility

Core skills and competencies

Ability to analyse sell out data and uncover implications and opportunities for the business
Experience in leading and managing research agencies
Qualitative and quantitative research experience
Experience in budget management
Strong data analysis experience across different data sources

Personal Attributes

Exceptional communication (oral and written) and presentation skills.
Strategic thinker with strong problem-solving abilities
Excellent organizational skills and attention to detail
Strong leadership and influencing profile
Strong collaborator: Interested and motivated by working with others.

What extra ingredients you will bring:

Data analysis experience
Brand Tracking experience
An ability to build rapport across markets functions and levels

Education / Certifications:

Bachelors degree (Social Science Business Administration Commerce or Marketing preferred)

Job specific requirements:

Min. 6 years working experience in commercial area (preferably FMCG) min. 5 years of market research
Cross-country experience preferable demonstrated ability to work across cultures and in remote teams
Advanced analytical skills
MS Office proficiency

Travel requirements:

- Limited

Work schedule:

- Hybrid

No Relocation support available

Business Unit Summary

Mondelēz Internationals Sub Saharan Africa Business Unit is made up of three key focus areas namely Southern Africa West Africa and the Rest of Africa Markets. The Business Unit is home to approximately 1000 Makers and Bakers who strive to bring only the best quality and loved brands to our consumers. Mondelēz International in Sub Saharan Africa is proud to house global legacy brands including Cadbury Dairy Milk Oreo Halls and Bournvita together with local jewels such as Cadbury LunchBar Chappies TomTom and Dentyne. The Business Units Markets have consistently been awarded Top Employer certification and has been recognised as a Top Employer in Africa.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.

Job Type

Regular

Marketing Excellence

Marketing

Required Experience:

Manager

Job DescriptionAre You Ready to Make It Happen at Mondelēz InternationalJoin our Mission to Lead the Future of Snacking. Make It With Pride.You effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty.How you will contributeYou will effectively manage consume...