Manager oCFO Customer Success

Feltham - UK

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Job Overview:

The Manager Customer Success oCFO is a senior leadership role responsible for driving customer value adoption retention and revenue growth across SAPs Office of the CFO portfolio.

This role combines:

People leadership
Portfolio governance
Commercial accountability

You will lead a team of Customer Success Managers (CSMs) ensuring customers achieve measurable business outcomes while maximizing consumption renewal and expansion and you will also serve as the lead of a team of s-CSM focused on a portfolio and territory:

1- develop the skills and ability of your team to help deploying the adequate level of Governance in their accounts foster the use of Line of Business Best practices

2- effectively position the specific Line of Business value proposition in order to leverage adoption of our solutions and services necessary to support the customer.

3- your role is also to coordinate with the team the animation of the specific portfolio via critical direct or indirect post Sales marketing actions.

Duties and Responsibilities:

1. Leadership & Team Development

Lead coach and develop a team of CSMs across multiple countries
Define clear performance goals success plans and development paths
Drive a high-performance data-driven and customer-first culture
Ensure strong adoption of SAP tools (Gainsight CRM forecasting)

2. Customer Value & Adoption

Ensure customers realize value from oCFO solutions (Finance Treasury GRC Working Capital)
Drive adoption consumption and business process transformation
Promote AI use cases and innovation adoption (e.g. Joule automation)

Customer Success Managers proactively ensure customers achieve outcomes and continuously use the solution effectively .

3. Commercial Ownership

Own renewal churn mitigation and expansion pipeline
Drive cACV growth upsell and cross-sell motions
Support complex deal structuring and negotiation
Align closely with Sales Services and Partners

4. Portfolio Governance

Oversee account planning success plans and risk management
Ensure early identification of risks and mitigation actions
Drive executive engagement (CFO Finance leadership)

5. Executive Engagement & Escalation

Act as senior escalation point for strategic customers
Lead QBRs and Executive Business Reviews
Build trusted advisor relationships at C-level

6. Cross-functional Leadership

Collaborate with Product Engineering Sales and Services
Influence product roadmap through customer feedback
Lead regional initiatives (AI Advanced Success Plans Community)

Key Performance Indicators (KPIs):

Renewal Rate & Churn Control
cACV Growth Lead Generation Pipeline and NetBooking for the solution lines
Adoption & Consumption Metrics (Succes Plans Adoption Plan AI Consumptions)
Forecast Accuracy & Data Quality (Gainsight HPI )
Customer Satisfaction (NPS / Health Score)
Team Performance & Capability Development

Experience (Market Benchmarked):

1015 years in Customer Success Consulting Sales or Account Management
5 years in leadership / team management
Proven experience managing complex enterprise accounts
Strong track record in renewals expansion and commercial ownership
Multi-lingual: Fluent in English and localnative language

Domain Expertise:

Finance / Office of the CFO solutions:

Financial Close & Planning
Treasury & Working Capital
GRC Compliance & Tax
Quote-to-Cash

SAP ecosystem experience strongly preferred

Core Capabilities:

Executive communication and stakeholder management
Strategic thinking and execution
Commercial acumen and negotiation skills
Data-driven decision making
Complex program governance (PMO mindset)

Education:

Bachelors or Masters Degree (Finance Business or related)
MBA or equivalent is a plus

Leadership Profile (Manager Style):

Strategic Leader: connects customer outcomes to SAP growth strategy
Operator: drives execution discipline and measurable KPIs
Coach: develops talent and builds future leaders
Change Agent: drives transformation (AI adoption new engagement models)
Customer Advocate: ensures value realization and long-term partnership

Location:

UK Spain France Nordic or Benelux (EMEA coverage)
Travel: 3050%

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450201 Work Area: Consulting and Professional Services Expected Travel: 0 - 30% Career Status: Management Employment Type: Regular Full Time Additional Locations: #LI-Hybrid

Required Experience:

Manager

We help the world run betterAt SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a pla...