Business Sales Administration Specialist
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Job Location:
Greenfield, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Business Sales Administration Specialist provides support to our commercial and business customers by delivering excellent customer care and coordinating service orders from start to finish. This role works closely with Sales Engineering and internal teams to ensure a smooth and successful customer experiencefrom initial order entry through installation and service activation.
Key Responsibilities
- Enter and manage all new business service orders ensuring accuracy and timely processing
- Coordinate customer contract details installation timelines and service turn-up dates
- Serve as a point of contact for business customers addressing questions and resolving issues
- Identify and route new business opportunities to the appropriate Sales team members
- Partner with Sales and Engineering teams to support fiber builds and service implementation
- Collaborate across departments to process service changes additions disconnections and repairs
- Manage telephone number porting with external providers
- Investigate and resolve billing issues and discrepancies
- Maintain accurate customer data in systems including CRM and billing platforms
- Prepare customer communications such as welcome packets and verification letters
- Assist with reporting and provide updates to leadership as needed
Qualifications :
- High school diploma or equivalent required; college degree preferred
- 5 years of customer service experience
- Telecommunications experience preferred
- Strong technical aptitude with experience using systems such as Excel Word CRM and ERP platforms
- Excellent communication and problem-solving skills
- Strong attention to detail and ability to manage multiple priorities
Additional Information :
NineStar Connect does not discriminate in employment opportunities or practices on the basis of race color religion gender national origin age marital status sexual preference disability or any other characteristic protected by law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
About Us Headquartered in Indianapolis, Indiana, Wabash Valley Power is a not-for-profit electric cooperative and wholesale provider of reliable, affordable electricity to our 23 electric distribution member cooperatives. These cooperatives in turn serve more than 300,000 homes, busin ... View more
