Customer Solutions Program Manager

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

About Lumafield:

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle from initial ideas to shipping hardware across industries and specializations who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products as well as AI-driven tools that highlight problems and generate quantitative data Lumafield promises to revolutionize the way complex products are created manufactured and used across industries. We started with industrial CT scanning which for us was the most valuable but underutilized tool in the manufacturing toolbox enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system from X-ray capture to computer vision analysis to web-based collaboration to the entire business model making the most advanced manufacturing tech more accessible to every industry. Our company like our platform is designed for upgrades. Were building for greater intelligence autonomy and speed. For deeper vision operational excellence and powerful insights. And then well upgrade it all again.

Lumafield is headquartered in Cambridge MA and has an office in San Francisco CA.

About the role:

Lumafield is seeking a Customer Solutions Delivery Program Manager to drive the successful delivery of technical solutions that combine both hardware and software to solve manufacturing and engineering challenges.

In this customer-facing role youll be responsible for the end-to-end development and implementation of solutions that require coordination across multiple teams as well as manage timelines scope and stakeholder expectations with customers. These solutions may range in complexity from multi-week projects for a single product to larger programs that entail delivery of multiple solutions across a customers organization and/or product families.

This role requires strong communication skills as youll interface with executives engineering teams and technical staff both internally at Lumafield and across our customer base.

This role will also help establish processes for scaling our delivery and management of complex customer engagements while maintaining the highest levels of quality and professionalism.

This role requires a proactive project team leader who works effectively in fast-paced environments approaches complex technical challenges systematically and demonstrates the resilience and curiosity that defines Lumafielders.

What youll do:

Manage end-to-end program delivery for customer solutions that can involve hardware software application development and integrations
Collaborate with customers to define scope requirements and priorities with a lens of driving value for their business
Collaborate with product and engineering teams to define requirements and execute on them
Own scope and timelines for individual projects and broader programs by developing project plans identifying and mitigating risks and communicating early and often
Manage change internally and externally with customers providing structure with Change Orders and enforcing expectations
Drive process improvement by documenting lessons learned establishing best practices and developing scalable frameworks

About you:

B.S. in engineering or business
8 years of experience including engineering experience and project or program management experience in technical environments
Have experience with automated equipment installation as well as software application development and delivery
Proven problem solving skills with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs
High level of detail orientation and exceptional organizational skills
Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities
Able to independently develop frameworks and project plans through forward-looking thinking in situations without precedent
Must be a US citizen or GC holder

Bonus points:

MBA
Technical expertise in software application development or embedded systems

$140000 - $170000 a year

The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. All full time employees receive an equity grant.

Lumafield offers both competitive cash and equity compensation as well as a health & wellness stipend 401k parental leave flexible PTO commuter benefits company wide events and more!

Lumafield is committed to building a team that represents a variety of backgrounds perspectives and skills because the more inclusive we are the better our work will be. Do you feel like your skills dont meet every single requirement listed We encourage you to apply anyway If youre excited about our technology the opportunity and are eager to learn more wed love to hear from you!

In keeping with our beliefs and goals no employee or applicant will face discrimination or harassment based on: race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability genetic information or veteran status.

Reach out if you want to be a part of what we are building.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

About Lumafield:Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle from initial ideas to shipping hardware across industries and specializations who became frustrated by the cost and complexity of modern manufacturing. S...