Operations Key Account Manager, Asia-Pacific

Job Req Number: 111448
Time Type: Full Time

Role and Responsiblities:

As the Operations Key Account Manager Asia Pacific you will take on an account management role that is primarily responsible to retain and grow DSV business within your assigned account portfolio.

You will be responsible for specific account(s) and will collaborate with product operations and commercial teams in country to ensure high customer service levels and profitability of the account.

• Lead the service delivery by meeting and exceeding agreed KPIs for the assigned accounts
• Implement service dashboards to provide stakeholders with full visibility of account performance
• Lead optimization initiatives that measurably improve productivity and service levels such as on-time performance damage ratios and cost savings etc
• Build strong customer partnerships with decision makers and key influencers
• Identify and work with commercial and product teams to lead the acquisition of new opportunities generating new GP for the company.

Detailed Responsibilities:

Account Management

• Take an active approach in planning account strategy across products ensuring clearly defined operational excellence targets recorded in the account plan.
• Support all aspects of the account relationship as a primary point of contact for customer
• Proactively work with product operations and commercial teams to constantly assess changes to the business and impact to DSVs profitability in the current volatile and uncertain market
• Help identify all potential risks and develop mitigation plan
• Identify and implement Continuous Improvement initiatives
• Work closely with Operations to deliver high level of service to customers
• Effectively manage any issues that arise and develop effective Corrective andPreventive Action (CAPA) plans.
• Develop relevant internal and external metrics to measure performance
• Update Standard Operating Procedures (SOPs) at regional level and ensure country adherence.
• Organise prepare conduct and lead regular business and performance reviews
• Ensure and upkeep data quality requirements with country operations and business process teams.

Account Support with development.

• Proactively identify new opportunities and expand our share of customers logisticsspend through up and cross-selling with a strong pipeline and closing ratio.
• Work closely with customers to intimately understand their goals strategic initiative and needs constantly adapting DSVs service offerings and delivery
• Engage regional management on new opportunities and risks to allocate resources and remove red tape.
• Develop knowledge of best practices and new ideas within product operations and relevant industry verticals and tailor these into solutions for the customer
• Drive spot quotes and tender success through effective engagement with customer product operations and tender desk

People Management

• Support and help manage cross-functional teams through influence and persuasion
• Collaborate closely with regional and country colleagues to coordinate accountactivities
• Provide proper guidance to operations and account management teams in country
• Deliver results by leveraging the skills of the right people at the right time
• Assist in the resolution of difficult issues through effective negotiation tactics
• Support communication strategy within accounts
• Maintain high degree of motivation in team members to retain focus of providinghighest levels of customer satisfaction
• Work well in a global environment where customer business can span multiplecontinents
• Communicate effectively
• Maintain professionalism and objectivity in all activities

Communications

• Internal All business units sales. operations teams etc.
• External Existing customers service suppliers etc.

Qualifications & Requirements:

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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