Verafin Analyst Client Support Services
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Job Location:
Saint John - Canada
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
AsanAnalyst Client Support Servicesyoullplay a critical role in delivering exceptional customer experiences by ensuring data flows seamlessly from banking systems into our products.Youllwork at the intersection of technical problem-solving and customer advocacy collaborating across teams to resolve complex casesandoptimizeour service delivery.
Youllthrive in this position ifyourecollaborative detail-oriented and analytical with a passion for solving technical challenges that directlyimpactcustomer success.
Key Responsibilities
Manage and resolve customer cases by conducting in-depth technical investigations and ensuringtimelyresolution of software and code changes.
Monitor andmaintainService Level Agreements (SLAs) for enterprise-level customers ensuring consistent delivery excellence.
Partner with cross-functional teams including Product Engineering and Customer Success to prioritize and escalate issues effectively.
Identifydata mapping deficiencies and provide actionable recommendations to improve product performance.
Required Qualifications
Bachelors degreeor college diplomain Computer Science Information Technology Businessor equivalent practical experience.
Strong analytical and troubleshooting skills with the ability to manage competing priorities in a fast-paced environment.
Clearcommunicationskillswith experience working acrossboth internalteamsandexternal stakeholdersto drive outcomes.
Ability to understand technical concepts related to data integration and software workflows.
Preferred Qualifications
Experience using Salesforce Reports and dashboards for case tracking and analysis.
Background in data integration development or working with banking systems.
Familiarity with SLA management and enterprise customer support environments.
This position willbe located inSt. Johns and offers the opportunityfora hybrid work environment at least 3 days a week in-office subject to change providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Required Experience:
IC
Key Skills
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