Ticketing Systems Specialist (Patron Services & Ticketing)Career Opportunity
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Job Location:
Chautauqua - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Ticketing Systems Specialist supports the operational administration and configuration of the systems used to deliver patron services across Chautauqua Institution. This role focuses on the hands-on management of the organizations ticketing platform (Vivaticket BOS) and related patron services technologies including event configuration system testing hardware administration and operational troubleshooting.
Working closely with the Manager of Patron Systems & Lifecycle Insights the Specialist executes ticketing builds maintains system configurations and helps ensure that patron-facing systems function reliably across venues ticket offices gates and digital sales channels. The role also assists with system testing documentation and coordination with internal teams to support the successful delivery of events and patron services operations.
About the Opportunity
Ticketing Systems Administration & Configuration
- Support the administration and operational management of Chautauquas ticketing platform (Vivaticket BOS) and related patron services technology.
- Execute event product inventory and pricing configurations for organizational event operations.
- Implement and maintain discounts offers and dynamic pricing matrices in accordance with established pricing policies.
- Configure seat map ticket templates and device settings.
- Administer and maintain hardware and software across ticketing locations (ticket offices gates and kiosks) including BOCA printers access control systems and sales terminals.
- Investigate and resolve operational system issues escalating structural or platform-level concerns to the Manager of Patron Systems & Lifecycle Insights.
- Conduct configuration testing and validation prior to event launches and sales releases.
- Administer and maintain SKIDATA systems for parking access integration and ongoing system maintenance.
- Coordinate operational testing and readiness for patron services technology updates and version rollouts.
Cross-Functional Coordination
- Coordinate with internal departments artist management and third-party vendors to support ticketing configuration and execution for performances VIP experiences and special studies.
- Partner with front-of-house and gate staff teams on seat maps emergency protocols and scanning workflows.
- Assist with RingCentral operations including contact center queue management IVR scripting and hardware provisioning.
Training & Documentation
- Support the training of seasonal and full-time staff on ticketing tools scanning devices and system updates.
- Support documentation updates and maintenance to provide organizational information on patron services technology and systems
About You
Education and Experience
- 2 years in ticketing operations system administration or venue management
- Experience with hardware configuration networking basics and system troubleshooting
- Excellent interpersonal and communication skills with cross-functional teams
- Strong acumen for learning system architecture and event ticketing configuration
Knowledge Skills and Abilities
- Demonstrated expertise in Vivaticket BOS or a comparable ticketing system or CRM (e.g. Tessitura AudienceView or similar)
- Strong understanding of web-based sales environments and digital ticket delivery systems
- Proven project management and documentation abilities
- Experience with SKIDATA RingCentral or other access and call center systems
- Familiarity with SQL APIs or system integrations
- Background in performing arts higher education or large seasonal organizations
- Periodic evening and weekend work during performance season
- Ability to occasionally lift up to 25 lbs (ticketing hardware printers etc.)
- On-site presence required during major events and system rollouts
Total Rewards for Our Talent
The compensation range for this opportunity starts at $62300/annual and with demonstrated experience and qualifications candidates may earn up to $65000/annual. Chautauqua Institutions competitive compensation and benefits suite includes a national health insurance network with Highmark flexible spending (or health savings) account options dental and vision insurance complimentary life insurance wellness incentives an employee assistance program supplemental life insurance and long-term disability options. The Institution supports planning for retirement through a discretionary employer retirement plan contribution which has recently been 6% of gross compensation following the designated service period.
About Your Work Schedule & Location
This position is at Chautauqua Institutions main campus in Southwestern New York (Chautauqua County). The schedule is full-time and may include daytime and evening hours weekdays and weekends especially in the busy summer operating season and during project go-live periods. The position will be based on the main campus in Chautauqua New York.
About Your Department
The Marketing Communications and Enterprise department at Chautauqua Institution serves as a vital hub for strategic communication brand management and revenue generation. This department is responsible for promoting the Institutions diverse cultural educational religious and recreational offerings to a wide audience. Through thoughtful planning and targeted messaging the team engages stakeholders and new audiences enhancing the Institutions visibility and impact. By leveraging both traditional and digital channels they strive to foster meaningful connections and uphold the Institutions reputation as a center for intellectual exploration and cultural enrichment.
About Chautauqua Institution
Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts education religion and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts lectures interfaith worship/programs and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company a comprehensive hotel food & beverage conference and events organization.
About the Referral Program
Discovering Your Chautauqua Experience
There are countless ways that our talent will engage with our mission vision and diverse communities and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass free of cost which provides access to many of our programs at the Amphitheater.
Our Commitment to IDEA
Chautauqua Institution values Inclusion Diversity Equity and Accessibility (IDEA) as a priority in our strategic plan 150 Forward. One of our five core values is The dignity and contributions of all people. We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal state or local law. We especially welcome applications from those who can demonstrate experience engagement and professional expertise in IDEA.
Joining Our Talent Community
Join our talent community online at You are encouraged to learn more about Chautauqua Institution at and view the 150 Forward Strategic Plan at .
Required Experience:
IC
Key Skills
About Company
Welcome to Chautauqua Institution! We are a community of artists, educators, thinkers, faith leaders and friends dedicated to exploring the best in humanity.
