GiaB Tech Support Specialist (Game in a Box)
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our team as a passionate GiaB Tech Support Specialist to lead and innovate within our Games Portfolio!
What Youll Do:
- Lead onboarding of internal teams and external partner studios to the Game in a Box (GiaB) platform
- Guide users through platform capabilities best practices and production workflows
- Ensure smooth setup including access management permissions and environment configuration
- Act as the first point of contact for GiaB-related support queries and issues
- Provide expert guidance on effective tool usage across different production scenarios
- Troubleshoot issues and collaborate with technical teams to resolve them efficiently
- Create and maintain user documentation tutorials and onboarding materials
- Develop structured learning resources (guides videos walkthroughs) for different user groups
- Organize and deliver training sessions workshops and knowledge-sharing initiatives
- Monitor platform usage and identify opportunities to improve usability and efficiency
- Promote best practices and standardized workflows across teams and partner studios
- Gather user feedback and translate it into actionable insights for product improvements
- Collaborate closely with Product Managers and development teams on feature rollouts
- Support backlog refinement with user-centric feedback and identified pain points
- Participate in testing and validation of new features from a user perspective
- Support production teams in resolving blockers related to GiaB usage
- Ensure high standards of quality and consistency across GiaB-based productions
- Track support trends and proactively improve the platform experience
- Contribute to scaling GiaB adoption across the organization and partner network
Qualifications :
Who You Are:
- Experience in technical support product support or a similar role (preferably in gaming or tech)
- Strong communication skills with the ability to explain technical concepts to non-technical users
- Hands-on problem-solving mindset with a strong sense of ownership
- Experience with onboarding training or documentation creation
- Ability to collaborate cross-functionally with product tech and production teams
- Familiarity with game development pipelines or tools is a strong advantage
Extra Points For: - Experience working with live products or production tools
- Understanding of game development workflows
- Experience supporting external partners or distributed teams
- Basic technical knowledge (e.g. APIs configurations tooling ecosystems)
Additional Information :
Equal Opportunity:
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us to bring your creativity and leadership to a dynamic and innovative team!
Encouragement to Apply:
We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying.
Please apply anyway wed love to hear from you.
Expected Salary:
UoP - 11900 PLN gross- 14700 PLN gross
B2B - 17000 PLN netvat - 21000 PLN netvat
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Yggdrasil is a leading provider of online gaming solutions, known for its innovation and creativity. Since our start in 2013, we've grown rapidly and earned a strong reputation in the iGaming industry. We’re driven by a passion for quality, cutting-edge technology, and a culture that ... View more
