Senior Executive Executive Partner Operations (Customer Experience)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Roles & Responsibilities -:
- Handling proactive escalations & pending customer complaints for all the LOBs - Flights Trains Buses Hotels and offering quick resolutions.
- Working on backend processes such as airline cancellation refunds and re-issuances.
- Collaborating with cross-functional teams to raise recurring issues and follow up for fixes.
- Working closely with the airline partners & sharing feedback on ongoing issues at the providers end.
- Being a part of process pilots experiments and new projects that provide insights to all cross-functions.
- Monitoring NPS and working toward improving it in coordination with process owners.
Qualifications :
Skills & Qualifications -:
- Excellent knowledge of airline portals GDS & CRMs
- Demonstrate expert-level proficiency in operating the Galileo GDS platform.
- Exceptional customer service and communication skills.
- Must be flexible to work over weekends & in rotational shifts.
- Good experience in resolving customer issues quickly.
- High energy and drive to work in a start-up environment.
- Excellent Team Player.
- 2 years of relevant experience
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intellige ... View more
