Support Specialist Imaging Systems
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Job Location:
Santiago de Compostela - Spain
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.
As a Brainlab service professional you are the face to the customer ensure that customer equipment is installed maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.
You are working independently from your home office. Product portfolio: Loop-X - to find out more about our newest product Loop-X please click here
Main responsibilities will include:
- Install new Brainab devices and software in hospitals
- Install SW/HW upgrades
- Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time
- Perform Troubleshooting independently
- Repair systems/devices and minimize down time
- Complete every installation or service assignment quickly and efficiently
- Plan organize and implement all service assignments conscientiously and independently following the directive from the Support Manager
- Perform mandatory administrative tasks accurately
- Document performed services according to Brainlab policies
- Provide ideas and innovation to improve current products provide sustainable input for continued engineering
- Keep customers up-to-date regarding open requests maintain good customer relationship and deliver high level customer service
- Maintain good and efficient communication between customers colleagues and superior
Qualifications :
- Technical degree in electrical engineering electronics mechatronics or similar
- Preferable 1-3 years experience in a technical support role ideally for a healthcare company or provider
- Experience in the field of X-ray imaging systems or scanners is a plus
- Good knowledge in the area of computer and network technologies
- Strong analytical troubleshooting and problem solving skills
- Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently
- Excellent organization and time management skills ability to manage several work streams simultaneously
- Ability to work well individually and in a team environment
- High flexibility and willingness to travel internationally up to 80% of the time
- Excellent communication skills in English and Spanish
- Basic MS Office knowledge
- (CRM) knowledge is a plus
- Necessary to possess a valid driving license
Additional Information :
- International positive and innovative environment
- Working in a team of great colleagues who help and support each other
- Seeing your contribution making a positive impact on the daily work of clinicians around the world
- Home office and flexible working hours
- Fair compensation package
- Company car cell phone laptop - also for private use
- Comprehensive education and training opportunities digital language courses
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.Serving physicians, medical professionals and patients i ... View more
