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Job Description Summary:

Key Duties and Responsibilities:

Project Delivery Excellence & Customer Experience

• Oversee the entire project lifecycle for large high-risk and often multi-region initiativesmanaging timelines deliverables and quality standards to meet aggressive yet achievable deadlines.

• Define and document clear project scope and objectives preventing scope creep by continuously aligning all stakeholders with the projects goals and deliverables.

• Utilize Rockets project management framework to optimize workflows accelerate time to value and ensure customer-centric outcomes.

• Coordinate requirement-gathering sessions project kickoff meetings status updates and review meetings maintaining transparency and alignment between internal teams and external clients.

• Act as the primary interface with customers forging trust-based relationships grounded in Rockets core values of Empathy Humanity Trust and Love.

• Monitor project risks and proactively address any challenges conflicts or schedule deviations to maintain project momentum and a positive customer experience.

Revenue Optimization & Portfolio Management

• Collaborate with internal and customer stakeholders to match project resources schedules and financial parameters with contractual requirements.

• Maintain transparent communication to set clear expectations around timelines scope and any potential risks affecting delivery or cost.

• Provide reliable financial forecasts to management adjusting as necessary based on evolving project scopes and timelines.

• Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities particularly for complex high-risk engagements by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rockets broader solutions portfolio.

• Lead or support early qualification and opportunity assessment for significant modernization projects ensuring alignment with Rockets strategic objectives.

• Maintain a well-rounded portfolio of customer engagements balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction.

Operational Excellence & Process Transformation

• Implement and continuously improve standardized policies procedures and best practices that support consistent high-quality project delivery.

• Track key performance indicators (KPIs) and analyze project data to identify trends address inefficiencies and enhance operational effectiveness.

• Use data-driven insights to inform decision-making refine delivery approaches and recommend process optimizations that reduce complexity cost and time-to-market.

• Establish clear governance structures and reporting processes providing stakeholders with real-time visibility into project progress financial health and risk status.

• Drive continuous improvement initiatives that reinforce Rockets commitment to innovation operational excellence and delivering transformative customer outcomes.

Cross-Functional Collaboration

• Partner with Account Executives during project delivery to keep them informed on progress collaborate on customer challenges and seek their support in resolving key issues.

• Collaborate with Product Development to align project execution with the product roadmap.

• Work closely with Customer Success Management Product Engineering and Delivery Engineering to ensure seamless customer engagements.

• Facilitate communication between technical and business stakeholders driving alignment on project goals and priorities.

Qualifications:

Required Qualifications

• 12 years of progressive project management experience preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience).

• 6 years leading senior-level customer-facing project managers in a strategic or operational leadership role.

• Proven track record of driving revenue growth and business transformation through project delivery in a software SaaS or enterprise software environment.

• Experience in cross-functional collaboration within SaaS companies enterprise software organizations or consulting environments working across teams to align project goals and ensure successful delivery.

Preferred Qualifications

• Additional certifications and/or experience in Agile methodologies helpful but not required.

Education:

• Bachelors degree in Business Administration Project Management a related field or equivalent experience.

• Project management certification (PMP PgMP PRINCE2).

Skills and Competencies:

Leadership and Collaboration

• Executive-level communication skills.

• Transformational leadership with a focus on operational excellence.

• Expertise in cross-functional collaboration and stakeholder management.

Project Delivery and Strategy

• Resource optimization and portfolio management.

• Advanced project planning and risk management.

• Process improvement and change management expertise.

• Focus on accelerating time-to-value through efficient delivery.

Financial and Operational Acumen

• Strong understanding of revenue recognition principles.

• Experience in financial management budgeting and performance monitoring.

• Ability to analyze and address complex operational challenges.

Collaboration Network

• Delivery Engineering

• Sales and Pre-Sales teams

• Support & Product Development

• Customer Success

• Customer stakeholders

Communication Requirements

• Maintain regular communication with PMO management and cross-functional teams.

• Provide ad-hoc updates on critical project milestones and revenue recognition status.

Travel Requirements:

<25%

Information Security:

Information security is everyones responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control according to their role.

Diversity Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity diversity and equity in our workforce.

#LI-Remote

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!