Area Manager- Perrysburg Ohio Market

Area Manager

Job Summary:
As Area Manager you will lead Field Service teams and external contractors (as applicable) supporting projects outside plant maintenance and the installation and repair of customer products and services. You will drive premier customer service technical excellence and professionalism while delivering key operating metrics (customer experience QA inventory technician development and budget). You will also manage front-line escalations-including customer and community issues-and oversee local vendor selection and management for drop contractors and network maintenance vendors.
Job Responsibilities

Direct activities and personnel necessary for the proper installation and repair of Omni Fiber products and Services to ensure customer expectations are met.
Provide leadership to direct team and all other teams involved in Network growth maintenance and customer service activities that creates and maintains a challenging and rewarding environment.
Assist Network Services in the planning and execution of all capital projects to ensure they are completed in a timely and cost-efficient manner.
Ensure compliance with all Omni Fiber policies processes and procedures.
Maintain good working relationships with all adjacent teams.
Ensure the team maintains proper understanding of Omni Fibers goals and is coached through process improvements as those needs arise.
Management point of contact for all Omni Fiber network equipment and customer related issues in specific market(s).

Education & Required Qualifications:

Required Qualifications
Bachelors degree (or higher) -OR- 4 years professional work experience.
Must have and maintain a valid drivers license.
3 years in the telecom industry.
2 years experience in a supervisory role or equivalent leadership experience.

Preferred Qualifications

Strong technical background plus a focus on delivering broadband based services with superior customer service.
Demonstrated focus on employee safety.
Must be able to coach a team of internal direct reports and contractors during emergency conditions such as network outages and cable breaks.
Excellent problem-solving skills strong leadership ability and interpersonal skills necessary.
Must enjoy working with people and team building.
Computer proficiency is required.
Must be able to multi-task and maintain a sense of urgency related to each separate issue.
Must be able to handle stressful network outages and/or customer impacting situations in a calm manner.
Competencies:
Operational Leadership: Sets clear expectations prioritizes work across multiple crews and vendors and holds teams accountable for safety quality and customer outcomes.
Customer & Community Focus: Resolves escalations professionally balancing customer satisfaction community impact and operational realities.
Safety & Compliance Mindset: Demonstrates visible commitment to employee and contractor safety and ensures adherence to company policies and regulatory requirements.
DecisionMaking Under Pressure: Assesses risk makes timely decisions during outages or emergencies and adjusts plans as conditions change.
Coaching & Talent Development: Develops technicians and supervisors through feedback training and performance management.
CrossFunctional Collaboration: Works effectively with Network Services Construction Customer Experience and external partners to achieve shared goals.
Work Environment & Physical Requirements (if applicable):
The position is primarily fieldbased and requires regular travel within assigned market areas; work may include evenings weekends or oncall response as business needs require

Work may be performed outdoors and in proximity to construction sites network facilities oractive infrastructure subject to varying weather and environmental conditions.

The role requires the ability to sit stand walk drive and use hands and arms for extendedperiods with occasional lifting or moving of items weighing up to approximately 25 pounds.
Regular use of computers mobile devices and other standard office or field equipment isrequired.
The employee must be able to respond effectively in highpressure or customerimpacting situations such as network outages.

Omni Fiber provides equal employment opportunities to all qualified applicants and employees and administers all aspects and conditions of employment without regard to the following: Race Color Age Sex Sexual orientation Gender Gender identity Religion National origin Pregnancy Physical or mental disability Military or veteran status or Genetic information. Equal employment opportunity applies to but is not limited to employment status training promotion demotion transfer leaves of absence and termination.

Required Experience:

Manager