Fall Intern 2026 – Client Experience (CX) Department

IGM Financial Inc. is a leading wealth and asset management company in Canada managing approximately$310billionin assetsas of December 31 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Mackenzie Investments founded in 1967 is a key part of IGMs business model serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.

At Mackenzie Investments You Can Build Your Career with Confidence.We are proud to be recognized as one of Canadas Top 100 Employers for the fourth consecutive yearand one of Canadas Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment.Experience the best of both worlds with our hybrid work environment where you spend three days a week in the office connecting collaborating and enjoying quality time with your amazing colleagues!Our Values: Be better;we strive for improvement in everything we do.Be accountable;we foster clarity and are empowered to act responsibly.Be a team;we are united to drive collective impact to achieve our goals.

Position

We are currently hiring a Client Experience Intern for a fall term position - September to December 2026. Candidates must be enrolled in an undergraduate program and returning to school after the internship.

The position reports to the AVP Client Experience & Insights and supports cross-functional initiatives to improve the experience of financial advisors and investors. This role offers exposure to client insights journey mapping service design and CX strategy.

Responsibilities

The ideal candidate is organized curious and collaborative. Key responsibilities include:

• Support journey mapping activities including research documentation and insight synthesis
• Assist with gathering and analyzing client and advisor feedback data
• Help track and document CX initiatives milestones and deliverables across workstreams
• Capture and summarize meeting outcomes workshop insights and action items
• Assist in developing internal communication materials to support CX initiatives
• Organize and maintain CX tools and documentation (e.g. journey libraries templates)
• Support survey development basic analysis and visual storytelling
• Other duties as assigned related to experience improvement and service design
  
  

The expected annual base salary range (prorated for the term) for this role is $49000 - $51000 which is determined based on year of study IGM program geographic location and candidates skills knowledge and addition to base salary this role is eligible for paid time off

Please submit a resume and transcripts (unofficial version) by May 10 2026 at 11:59pm EST.

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates thatrepresentthe diversity present across Canada including racialized persons women Indigenous persons persons with disabilities 2SLGBTQIA community gender diverse and neurodiverse individuals as well as all who may contribute to the further diversification of ideas.

Mackenzie Investments is an accessible employer committed to providingbarrier-free recruitment experience.If you require accommodation or this information in an alternate format at any stage of the recruitment process please reach out to the Talent Acquisition team who will work with you to meet your needs.

How to Apply:Interested candidates are invited tosubmittheir resume and a cover letter detailing their qualifications and experience to Intelligence in Recruitment:As part of our Talent Acquisition process we may use artificial intelligence and automated tools to support activities such as candidate sourcing application review and interview scheduling.These tools support the recruitment process; all hiring decisions are made by people.

We thank all applicants for their interest in Mackenzie Investments; however only those candidates selected for an interview will be contacted.

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