Fall Co-op 2026 Client Account Representative

*Please note there are specific application instructions required to be considered for this role**

At Manulife John Hancock we believe in investing in the future starting with you. OurClient Account Representativeis your launchpad to success offering the support structure and exciting opportunities you need to thrive and make your mark.

Are you a driven university student ready for anadventure in theworld of Client Accounts Join us as a Client Account Representative Co-op forFall 2026with Manulife! With the client as the focus this role will take a proactive approach to every client interaction to ensure a high-quality Manulife experience.

This role is primarily accountable for managing resolving and communicating service requests that are progressively more complex. Covering a comprehensive suite of products tools and services the role utilizes multiple systems platforms and methods as outlined within the department training plan to meet service level standards. The role also has responsibility for Customer Protection around Personally Identifiable Information and risk mitigation. Incumbents fully understand that the client is at the centre of everything we do and demonstrate behaviours that exemplify this.

Position Responsibilities:

• Provide high quality service by responding effectively to clients questions issues and problems (via emails). Clients may include internal partners plan sponsors and plan members.
• Accountable for initial investigation of operational errors within Plan Sponsor Services
• Coordinate (with cross functional areas) to deliver client solutions providing a single point of contact for service.
• Support external clients and internal clients by providing knowledge and expertise; may be called upon to attend face-to-face meetings with Plan Sponsors.
• Develop win-win solutions to complex problems under tight deadlines; manage boundaries between customer base so roles are clear workflow is smooth and service is seamless.
• Communicate within the client environment to actively prevent errors and ensure all relevant parties are current and informed on case issues.
• Acknowledge internal and external client emails same day when received by 2pm EST.
• Identify trends in issues and errors make recommendations for process changes to mitigate reoccurrence in the future (and include working with client on processes/best practices to provide quality work).
• Serve as primary intake for reconciliation requests provides support for internal areas to understand requirements plus expected outcomes and work with client to manage expectations advocating for successful resolution.

Required Qualifications:

• Strong Customer Service experience demonstrating proven ability to manage and foster relationships with both internal and external partners
• Strong knowledge of workflows procedures and the functionalities complexities and limitations of Canadian Group Retirement products will be considered an asset.
• Good understanding of applicable legislation and/or privacy regulations and guidelines.
• Ability to understand and align work to Customer objectives.
• Proven ability to quickly and easily adapt to changes to meet customer needs.
• Demonstrated strength at evaluating feasibility or practicality of ideas with the ability to assess risk and trade-offs.
• Ability to quickly and easily adapt to changes within the business and organization. Easily transitioning from supporting one assignment to another
• Strong teamwork and interpersonal skills focused on collaboration and cultivating strong working relationships.
• Strong math skills used to reconcile financial reports and work with financial data
• Proficient understanding of Microsoft 365 applications including Excel SharePoint Power Point and Word applications.
• Bilingualism is a requirement for this role as we support both French and English clients.

When you join our team:

• Wellempower you to learn and grow the career you want.
• Wellrecognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global teamwellsupport you in shaping the future you want to see.
• As part of our co-op program you will gainearly accessto Manulife John Hancocks premier early talent program GRO tailored to graduating students! This program is designed to launch your career with the support structure and opportunities you need to thrive.

Application Instructions:

• Submit your resume cover letter academictranscriptand work term evaluation (if any) in one PDF file.

Salary range is expected to be between

$35100.00 CAD - $44850.00 CAD

The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. The annual salary will be pro-rated based on the length of the work-term

#LI-Hybrid

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to ourpersonal information collection statement.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact.

Working Arrangement

In-Person

The role being advertised is an existing vacancy.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Working Arrangement