Head of Service Operations
Share
Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Lead the development and execution of the countrys service business. Implement the strategy for the service business and achieve budgeted targets. Execute business development initiatives and improve customer-centricity operational excellence competitive position market share and profitability. Drive KONEs overall strategy and countrys holistic development as a member of the countrys Management Team
Job Description
- In charge of executing corporate objectives/initiatives (i.e. KPIs productivity conversion rate call out reduction etc).
- Accountable for and leads maintenance operations in the unit in line with global guidelines.
- Understand the current and future opportunities for the maintenance business in the unit and define and implement local and global maintenance development actions which cover processes product offering and ensure the KONE Pricing Policy is followed.
- Evaluate critical equipment problems and resolve it
- Establish and maintain high-level relationships with customers to promote the KONEs products and services and resolve disagreements over the terms and conditions of maintenance agreement
- Establish operating budgets; monitor the cost effectiveness and reliability of maintenance activities to optimise resources prioritise spending and ensure that standards are met.
- Evaluate the results of all maintenance agreements identify recurring problems and prepare recommendations for executives about significant changes that need to be made to resources procedures systems or technology.
- Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for maintenance activities that align with the organisations overall vision and its current and long-term business objectives.
- Responsible for driving a culture of safety and quality throughout the organization.
- Identify training needs (methods project management contractual requirements code and legal implications as applicable to area of business) for managers project managers and supervisors in order to fulfil business plan in each area of discipline.
- Lead direct evaluate and develop the matrix Maintenance team(s) and professionals to achieve the established budget safety quality and customer satisfaction goals.
- Responsible for reaching the budgets in the unit
- Responsible for customer satisfaction data management and service quality.
Requirements:
- Bachelors degree in engineering or related disciplines.
- Minimum 15 year experience in service/maintenance operation facility management and/or security.
- Minimum 10 years in leadership role.
- Good command of English and local language.
- Proven track record of P&L business planning & controlling budgeting and long term planning processes.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on Experience:
Director
Key Skills
About Company
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral ... View more
