Manager, App Dev & Support

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Job Description

We are looking for a highly skilled ServiceNow Developer with 5+ years of this role you will drive the design development and optimization of ServiceNow implementations across multiple modulesincluding ITSM CSM FSM and EAMwhile also focusing on third-party integrations identity access management (IAM) and role-based access control (RBAC). As part of a growing Australian team you will collaborate closely with cross-functional stakeholders to shape digital transformation initiatives that support enterprise-level business objectives.

Job Responsibilities:

Platform Design & Development

Configure develop and customize core ServiceNow modules such as ITSM CSM FSM and EAM to meet evolving business needs.

Create and manage advanced workflows forms business rules and UI policies.

Drive platform enhancements version upgrades and solution design while adhering to best practices.

Integration & Automation

Architect and implement integrations with third-party systems (SailPoint Jira SCCM Azure GCP) using REST/SOAP APIs Service Graph Connectors and other relevant technologies.

Automate service provisioning and deprovisioning using Flow Designer orchestrations and custom scripts

IAM & RBAC Implementation

Establish and manage Identity and Access Management (IAM) within ServiceNow ensuring secure and efficient user provisioning.

Develop Role-Based Access Control (RBAC) policies and workflows including role assignments approvals and auditing.

Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g. Australian Privacy Act).

Platform Administration & Support

Monitor system health troubleshoot incidents and recommend solutions to ensure platform stability.

Conduct root cause analysis for complex issues coordinating with internal teams to implement preventative measures.

Maintain high-quality technical documentation including development guidelines design documents and platform policies.

Collaboration & Leadership

Partner with business analysts project managers and key stakeholders to gather requirements and propose optimal technical solutions.

Participate in Agile ceremonies (daily stand-ups sprint planning reviews) to maintain transparency and meet project milestones.

Mentor junior developers enforce coding standards and champion best practices in ServiceNow development.

Agile Delivery & Collaboration

Work within an Agile delivery framework participating in daily stand-ups sprint planning and retrospectives.

Collaborate with scrum masters product owners and cross-functional teams to refine user stories estimate tasks and ensure timely feature delivery.

Contribute to continuous improvement of processes tools and methodologies to enhance efficiency and quality.

Knowledge and Experience

Extensive ServiceNow Platform Proficiency

Hands-on Experience: Minimum of 5+ years working with core ServiceNow modules such as ITSM CSM FSM EAM ITOM HRSD and ITBMincluding installing configuring and customising workflows.
Discovery & CMDB: Practical knowledge implementing and managing Discovery for accurate CI detection along with maintaining robust CMDB structures and developing CSDM v4 framework.
Custom Applications & Portals: Proven track record of creating tailor-made ServiceNow applications and designing engaging user-friendly portals to enhance service delivery.

Advanced Integration Experience

RESTful and SOAP APIs: Demonstrable success integrating ServiceNow with third-party systems (e.g. SailPoint Jira Azure GCP SCCM) using API calls Service Graph Connectors or custom connectors.
Automation & Orchestration: Familiarity with Orchestration Flow Designer and scripting to automate end-to-end processesparticularly for provisioning/deprovisioning services and handling security workflows.

ServiceNow Certifications

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow Implementation Specialist certifications especially CSM FSM or EAM are highly advantageous.

Required Experience:

Manager

DescriptionJob DescriptionWe are looking for a highly skilled ServiceNow Developer with 5+ years of this role you will drive the design development and optimization of ServiceNow implementations across multiple modulesincluding ITSM CSM FSM and EAMwhile also focusing on third-party integrations...