Principal Consultant, SRE Prod Support
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Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting applications for the role of Principal Consultant SRE Prod Support
In this role you will be responsible for coding testing and delivering high quality deliverables and should be willing to learn new technologies.
Responsibilities
Acting as an escalation point for Finance users to provide production management services including end user support systems monitoring incident and problem management plant management and event management
Acting as a lead for the P&L and Balance Sheets systems developed in house and deployed on an industry leading Teradata data warehouse and a range of both internal and external connectivity over End user GUIs which are a mixture of C/Java clients and web-based sessions
Scripting and tool development is encouraged to help perform data analysis and commoditize request resolution steps
Aiding trouble shooting with strong technical skills in both multiple OS environment and Teradata/Sybase databases
Problem management to drive the cost of support and complexity therefore reducing risk of failure seek the cause of inefficiencies we face to enables us to take a metrics driven approach to prioritizing work
The holder of this role would be a key contributor to cross department initiatives opening up the possibility of visibility to a broad set of the Firm
Role requires working with multiple Finance Development teams and Finance Controllers based in globally location.
Understanding the Finance Division and the core asset classes that enable us to produce key Financial Reporting. This will require and a full understanding of the Critical Business path for P&L daily and monthly reporting
To ensure our client issues are resolved within defined SLAs (Service Level Agreements) and meeting their expectations managing and chairing outage conversation with senior key decision makers both in the business and the greater IT team.
Leveraging the available tools within team to ensure that system and critical incidents are correctly managed ensuring timely resolution and as well focusing on strategic solution detailed analysis of new issues and documenting associated fixes
Ability to train other colleagues in support team and mentor junior support staff members in their day-to-day task execution.
Provide detailed analysis of issues / governance report to senior management. This is a client-facing role based in Montreal with a lot of scope for spearheading new initiatives to take user support to the next level.
Qualifications we seek in you!
Minimum Qualifications
BE/B Tech/MCA
Excellent written and verbal communication skills
Preferred Qualifications/ Skills
Hands-on experience of Linux 7.x operating system on advanced level.
Experience with Service Oriented Architecture Distributed Systems Scripting such as Python and shell Relational database (E.g. Sybase DB2 SQL Postgres)
Hands-on experience of web servers (Apache / Nginx) Application Servers (Tomcat / JBoss) to include application integration configuration and troubleshooting.
Hands-on experience Docker containers Kubernetes and SaaS platform integration
Exposure and experience messaging technology like Kafka
Clear concept of load balancer web proxies and storage platforms like NAS / SAN from an implementation perspective only.
Familiar with basic security policies for secure hosting solutions Kerberos and standard encryption methodologies including SSL and TLS.
Prior experience managing large web-based n-tier applications in secure environments on cloud
Strong knowledge SRE Principles with grasp over tools / approach to apply them
Strong infrastructure knowledge in Linux / Unix admin Storage Networking and Web Technologies
Experience in troubleshooting Application Issues and Managing Incidents
Exposure to tools like Open Telemetry Prometheus Grafana Splunk Ansible
Excellent verbal and written communication skills.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
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About Company
Artificial Intelligence. Real Outcomes. AI is changing big businesses, and so are we. Discover how cutting-edge AI drives unparalleled value.
