Product Operations Manager
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
London HQ (Oval)
Hybrid (3 days in office)
Full-time
Our Vision
Every child deserves a better start toward the best possible future. The right educator in the right classroom at the right time can change a childs chances and at scale a nations trajectory. Yet too much of our education systems time money and talent are lost to inefficiency.
At Zen Educate were changing that through technology: helping schools save millions in tight times helping educators find work that rewards their skills and fits their lives and building a better-educated society that invests its best in every child.
Hi Im Dan Cohen
Im the Chief Product Officer here at Zen Educate. Weve already helped schools save over 30 million so far. That feels great but it just shows whats possible when the system works better and we have a long way to go.
Now were scaling fast in the UK and US and the next chapter is about building the machine that keeps delivering that outcome at scale. With our Product & Technology team growing very rapidly around the world we are squarely in the messy middle. We are moving away from heavy sprint-based processes toward a high-velocity Mission-based operating model. We need a Product Operations Manager to be the architect of this system.
What Product Ops Means Here
At Zen product ops doesnt mean creating bureaucracy or being a Jira administrator (especially as we dont use Jira). It means building the system behind the system.
You wont be managing the product itself; youll be product-managing how we build products. We focus on Missions over Sprints and Outcomes over Outputs. Youll care more about reducing friction and driving commercial and human impact than about what shape the solution takes.
What Youll Be Doing
Guardian of our Ways of Working: Own and refine our Mission-based deployment model. Youll ensure teams move from Pitch to Launch with maximum autonomy and minimum bloat.
Manage the Single Front Door: Run our weekly Triage sessions. Youll be the gatekeeper for the business ensuring all requests are framed as clear Missions with a business case before they reach our Investment Committee.
Own the Single Pane of Glass: Maintain our central dashboard of core metrics (our HUD). Youll ensure Product Managers have self-serve access to the data they need to prove their Missions impact.
Standardize Rituals: Refine our Mission Control and Waypoints so the team has a clear rhythm of progress without a calendar full of empty meetings.
Operational Glue: Work closely with Design Engineering and Growth to ensure smooth product launches and total cross-functional alignment. Youll deliver the Weekly Pulse to keep the wider company informed.
Fix the Papercuts: Coordinate with Customer Service to triage bugs and small improvements ensuring our rotating Bugs & Papercuts engineering teams are focused on the highest-value fixes.
The kind of person were looking for
The Systems Thinker: You get itchy when theres too much inefficiency. When you see a problem solved twice you build a repeatable habit so it never happens a third time.
The Pragmatic Mediator: You can hold multiple perspectives keep your head when things are moving fast and help a team find alignment without fuss.
The Outcome-Obsessed: You believe in buying our commodities and building our differentiators. You want to spend time on what actually moves the needle for schools and teachers.
The Experience We Think Helps
4 years in Product Operations Product Management or Business Operations scaling systems with measurable impact.
Scale-up Experience: Youve navigated the messy middle of a fast-growing company (Series B/C/D).
Data Literacy: You are comfortable working with BI systems and product analytics to turn raw data into a strategic narrative.
Change Management: You have a track record of optimizing development lifecycles and managing a modern product tech stack.
Communication: Evidence of making complex systems simple and usable for diverse teams.
What Youll Get
Work that directly improves childrens futures.
Competitive salary and stock options.
25 days holiday plus bank holidays.
A culture that values clarity pace and sustainability alongside human kindness.
How We Hire
We keep it simple:
Intro chat a real conversation about your journey.
Product Ops deep dive how you think and the systems youve built.
Task & Meet the Team a practical look at how well work together.
If youre excited by the idea of building the operational machine that gets the right educator into the right classroom at the right time lets talk.
Required Experience:
Manager
Key Skills
About Company
Zen Educate is a simple, streamlined platform for teachers and teaching assistants to find work in schools without expensive agency fees.
