Major Incident Support Administrator

If you are a Major Incident Support Administrator professional looking for an opportunity to grow your career this role offers the opportunity to lead the coordination ensuring clear communication and technical triage of highpriority IT incidents. You will play a key role in ensuring rapid recovery of critical networks systems and enterprise IT services while keeping stakeholders aligned until service is fully restored. This role is vital because your calm leadership realtime updates and proactive escalation directly reduce downtime protect business operations and keep stakeholders confident during the most critical moments

If this sounds like a perfect fit for you apply now and join our team in Mandaluyong City Philippines!

In This Role Your Responsibilities Will Be:

• Facilitate the recovery of a major incident with an impact severity of enterprise site or department impact (Priority1 and Priority2).
• Provide timely updates and communication bulletins to the key stakeholders technical teams platform or service managers IT leadership business unit representatives and external service providers through bridge conference calls email Teams or WebEx chat.
• Execute Event Management specific to WAN or WLAN connectivity and telephony systems for 24x7 detection and correlation of events using tools for Network Monitoring such as SolarWinds or related tools.
• Perform the first line of investigation triaging diagnosis and validation of automated alerts events and incidents reported.
• Generate reports metrics and key performance indicators to be presented internally to the team and IT management.
• Coordinate the escalation of the required global support group for critical IT systems and applications.
• Display adaptability and resiliency in process changes for Enterprise IT customers business units and partner support groups.

Who You Are:

You demonstrate a strong drive for results and exhibit passion and enthusiasm to get things done. You are proactive and highly innovative in approaching challenges. You can efficiently communicate ideas collaborate and proficiently work with a team or people at any level globally.

For This Role You Will Need:

• Bachelors degree or equivalent experience in Computer Science Information Technology Engineering or any Science-related courses or experience.
• Familiarity with ITIL process (Major Incident and Problem Management) network infrastructure switches circuit remediation and troubleshooting.
• Fundamental knowledge of IT technologies such as Server Technologies Oracle Cloud Infrastructure Azure Core Switches Wireless & Telephony ITSM Ticketing systems (ServiceNow etc.) and Artificial Intelligence (AI).

Preferred Qualifications that Set You Apart

• ITIL certification and relevant experience in major incident management and Network monitoring tools is a plus.

Our Culture & Commitment to You:

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

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