Business Care Partner
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Job Location:
Northampton - UK
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Business Care Partner
Location: Brackmills Northampton UK
Work Arrangement: hybrid some office days as required
Employment: Permanent
Come build your career.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of nearly 48000 professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT CRAFTSMAN CUB CADET STANLEY and BLACKDECKER
Tasks
The Job:
As the Business Care Partner your aim will be to deliver industry leading service whilst building excellent working relationships with our customers. Youll get to:
- Respond to communication from both internal and external customers in a timely and accurate manner
- Manage orders and process credits on time and accurately
- Consult with Distribution Centers and Carriers to resolve issues
- Use product and process knowledge (which will be taught) to resolve relevant issues
- Continuously working to improve levels of service tailored to individual customers
- Download weekly orders and manipulate fulfilled orders via MS Excel
- Work with customer portals to manage query resolution
Requirements
The Person:
You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by innovation. Wouldnt it be great if you could do your job and do a world of good In fact you embrace it. You also have:
- Fluent English (spoken and written).
- Proficiency in MS Excel and SAP is highly desirable.
- Prior experience in customer service role.
- Strong interpersonal and communication skills with a customer-focused and solution-oriented approach.
- Ability to adapt to change and work effectively in a dynamic growing organization.
Benefits
The Details:
Youllreceive a great benefits plan including:
- Discretionary bonus 25 days annual leave bank holidays increasing with length of service.
- Discounts on Stanley Black & Decker tools and other partner programs.
About Company
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
