VoIP SIP Network Support Engineer

Jersey, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Provide real-time support for production VoIP/SIP voice services performing rapid incident triage to maintain high availability and call quality
Troubleshoot complex SIP signaling call flows RTP/media issues (jitter packet loss latency MOS) and SDP/codec negotiations
Analyze call traces packet captures and logs to identify root causes and recurring failure patterns
Monitor alerts and lead incident response escalation and resolution across internal teams carriers and vendors
Support SIP trunking and client platforms (Cisco Ribbon/Sonus Oracle/Acme Packet AudioCodes) including secure voice (TLS/mTLS SRTP)
Deliver clear concise communication during high-severity incidents and contribute to post-incident reviews and operational improvements

VoIP / SIP Network Support Engineer Location: Primarily onsite Monday Friday in Jersey City NJ (preferred) with alternate client locations in Plano TX or Columbus; secondary locations include Charlotte N Provide real-time support for production VoIP/SIP voice services performing rapid incident ...